Firstly, my home hub kept dropping connection, so I had to call to get a replacement. You'd think this would be a straight forward task, but after much deliberation with customer services, they finally gave in and accepted that it was indeed a fault with the home home a week later.
I got a new one, but then my BT vision stopped working. Again I had to jump through hoops to get this resolved...but it never did.
To add insult to injury, I moved into a new home with my partner who is also a BT customer. You'd think it would be easy to merge our accounts. Nope. They charged me £100+ to cancel. Thanks BT.
But wait, there's more. When I did move in with my partner, we wanted to get set up with our existing services for our new home. This was the final straw. After agreeing to an installation date, BT phoned us and cancelled, rearranging a date for a week later! They also charged us £58 for a month without any service which we tried to get refunded.
After calling customer services and being on hold for a total of 2 hours, I finally got through to the right people and by this stage I was happy to cancel our account all together.
It's an absolute joke and should be criminal. Goodbye BT. Hello Sky.