Don't do it, disgraceful in every department, absolutely useless.
Was told my phone, broadband and tv services would be switched from sky to bt on 14/08/13. Received delivery boxes 13/08/13 connected everything up the morning of 14th. No service so called bt customer services, was past to several different departments and put on hold many times, call lasted over an hour, 50 minutes at least on hold. Eventually was told it could take till midnight for the transfer to happen. The morning after no service, on the phone to Cs again for all of the above AGAIN. Morning of the 16th, no service so on the phone AGAIN, was told all of the above and that it was sky's fault but would be done by 5pm that evening, morning of 17th, no service, phoned Cs AGAIN was told all of the above AGAIN and that it would be Monday 19th when it will be sorted, i asked to speak to a manager, was told one will ring me monday as managers didn't work saturdays. Monday 5pm, no service, no call from manager, phoned Cs AGAIN, after spending well over an hour on the phone and several call backs was put on hold then cut off. Tuesday 20th phoned bt Cs AGAIN, after going thought everything again, been put on hold 3 times was told I would receive 2 calls later in the day, 1 from a manager and 1 from an operator to deal with my problem, 5pm, no calls, no services, called bt Cs AGAIN, asked to speak to manager, was told I couldn't be put through till I explained what I was ringing for, explained AGAIN, was put on hold for 8 mins, then was told I was being put through to a manager and waited 6 mins for my turn, at last a lady answered asking for my name and why I was ringing, are you a manager I asked, no she replied, I'm supposed to be being put through to a manager I said, well I'm not a manager so how can I help you she said, I replied by putting me through to a manager, but a manager won't just come to the phone she said, he will only come to the phone if I can't resolve your problem, ok I said, resolve my problem, what's your name, address and postcode she asked, here we go again, after being put on hold several times I was told that a new switchover date had been issued, 29/08/13, that's 15 days without services. ORDER CANCELLED. My advice to anyone thinking of switching to bt is, DON'T DO IT. They lie to you, they leave you waiting for hours on end, they ignore you and then they do it all AGAIN and AGAIN and AGAIN. Don't ring them, stay well clear. The worst company and the worst customer services I have ever had the displeasure to deal with.
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