BT reviewed by

7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WHAT A RIP OFF

I have been a customer of BT for a number of years and have telephone with 24/7 calls included.I also pay my line rental in advance for 12 months. Additionally I have BT Broadband with a 40gb limit. Each month my usage has been 17 Gb until this month when they said I had used over 36gb and then 40.4gb within minutes.
I asked them to check as nothing had changed and they just reiterated that I would now be charged more for exceeding 40gb. They invited me to upgrade to unlimited and when I asked what this entailed they said I would also have to pay more for my phone contract as it would be a new deal. I objected to this and asked why my phone package would change if I was willing to pay more for broadband and I was advised that " these are the rules"
the lady I spoke to said she could put a complaint on the file but it wouldn't change anything so I asked for an email address to contact so I could send a complaint. She said they didn't have one but said I could write a letter to Durham.
All in all they are a rip off
1
malih1 found this review useful
    Comment (?)