I have just switched to BT from Sky. What a huge mistake. Never had any issues with Sky but BT promised me better speeds. What a joke. Since switching my phone line has been down and I have no Internet at all!!! 3 days now without any service. Numerous calls to numerous useless departments including order management who seem to be the only ones within the entire BT network able to "deal" with the issue NOT. Have been passed from pillar to post and when I asked to speak to a manager I got put through to sales who had no idea about my complaint and said I needed to speak to order management. No one at BT seems to be able to take responsibility for my issue so consequently I have no phone no Internet and no prospect of getting it sorted! I can't go back to sky because they tell me BT have cut my line off!! DO NOT USE BT THEY ARE UTTERLY HOPELESS!!