No phone since 2nd Sept, next fix date 30th OCtober
I reported the problem on 2nd September, difficault on a mobile as I couldnt understand a thing they said. 2 engineers and several emails later and the problem is still ongoing. BT keep promising that their engineers are working hard to fix the problem, well I can see the problem from my window and so far no engineer has been near for 2 weeks!!! All they do is lie, they dont care that the phone is our lifeline. We have my husbands 90 year old mother living with us and as she has recently had a stroke and has vascular dementia we need the phone. In fact she has only just come out of hospital but even when informed about this they still give stock answers. The next fix date is 30th October but I hold no hopes that they will ever turn up!!!