CREEPY, INEFFICIENT + FRUSTRATING !!
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To the extent I wonder how this firm has managed to survive with such a horrendous service. I had got the appointment on the 16th Sep, (which is a Monday - meaning I had to take a leave and wait for these idiots), without any intimation they changed the appointment to 23rd Sep, and I made sure that they would call me before coming to my house.. nothing happened, to my utter disgusting amusement they moved the appointment in the tracking system to 30th Sep, and when I called them on that day, they said its still not possible, but could be done only by mid Oct. I cancelled the service then and there. The worst part was the customer service rep asking for a feedback on how he fared during the process. That level of stupidity was unimaginable.