BT think it's fine to bill everybody twice this month!
BT management apparently decided it would be a good idea to bring forward the payment dates for everybody's monthly bills. As a result, this month we had a payment taken at the beginning of the month and then another at the end of the month - just before payday. Now, it's not really that critical for us, but for customers on a low income, this sort of money grabbing will cause problems with people having to find money for two months bills out of the same months pay.. On speaking with BT, there is nothing on offer except an apology. BT management evidently think it's fine to grab everyone's payments earlier - ironically the same month tell us all about the upcoming price increases. Nice touch!
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