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Waiting here now on 4th appointment for BT to install infinity. Ordered 6 weeks ago, three previous appointments they did not show up. countless hours spent on phone holding for sales team to arrange appointments and tell me things i already know. Got a nerve to call themselves British Telecom! . oh and time slot was 8am-1pm today, its now past 1pm so i'll add this to my collection of no shows from BT. Your whole company is flawed from ground up. Please rename yourselves to something more suited, maybe "No show telecom" "useless assistance telecom" "even talk talk are better than us telecom"...