BT reviewed by

London, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Completely unacessible for customers

We have been trying to contact BT to sort out our broadband problem there is almost one week. We have been asking them to send us a engeneering support at least but no answer at all. Their call center seems to be based abroad. BT web site does not display e-mail and the call center do not inform the e-mail even under request. It looks like they are avoiding compromise themselfes with customers issue by hiding information that should be accessible with easy. They are a on line base company to provide technology / internet but does not have a e-mail contact? Does it make any sense for you? Not for us. I wonder they must have some obligation to fulfill under the law and I do not feel it like a normal procedure. We are going to leave BT ASAP. We do not recommend BT at all.
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