We have been trying to contact BT to sort out our broadband problem there is almost one week. We have been asking them to send us a engeneering support at least but no answer at all. Their call center seems to be based abroad. BT web site does not display e-mail and the call center do not inform the e-mail even under request. It looks like they are avoiding compromise themselfes with customers issue by hiding information that should be accessible with easy. They are a on line base company to provide technology / internet but does not have a e-mail contact? Does it make any sense for you? Not for us. I wonder they must have some obligation to fulfill under the law and I do not feel it like a normal procedure. We are going to leave BT ASAP. We do not recommend BT at all.