I have been trying to get BT faster broadband now for 20 days. 4 people have promised to phone me at a specified date and time. They must have all gone sick as no one has. I have even been told 'I need to speak to a colleague' and then been cut off. The lady could have phoned me straight back if it was an accident, she had my details on screen. It seems BT really couldn't care less and I'm stuck with 0.65 Mbps download at full price until they deem to let me spend more money boosting their profits. If only one could speak to someone with clout and the integrity to do as they promise.