Absolute disgusted with how I've been treated by Bt, I would definitely advise people to stay well clear. My broadband got cut off and when I asked why, they said I hadn't paid my bill which clearly showed on my bank statements that I had made clear payments. I made a further payment to get reconnected as I was desperate for the Internet. I had made contact with them and all they could say is i owe a certain amount, i asked to speak to a manager but never contacted me back. One month later they decided to do it again, absolute cu***. I have now cancelled 6 months in to the contract and gone with some one else. They are now giving me a final bill of £411 quid, absolute daylight robbery. Think they broke the contract agreement first.