BT disconnected our main telephone line without any prior notice. This happened on November 05th, today is November 18th and no news on when they are going to fix our lines. Our neighbourhood is facing the same problem and there are over 70 people in Effingham, Surrey, without a phone line. Some of my neighbours are over 80 years old and are facing problems because of this. BT have no respect towards others and could not care less as we are left in the dark without any type of information on what is actually happening and when we expect to have our home telephone lines back. I have never ever seen this in the entire life! I travelled the world to developing countries and have never heard of anyone in those countries to experience this!!! This should not be legal and unfortunately they get away with this disrespectful attitude!