Terrible customer service and totally incompetent technical support
found useful by 1 person
This is one of the worse companies I have ever had the misfortune to deal with, I have had broadband problems for over a year with the connection dropping regularly and the speed going down to 0.5Mb. After over 60 conversation with the incompetent imbecils in the "first"" line support and 15 other conversations with second line support, 2 of which knew what they were talking about and two visits by BT engineers, the first one admitting that the problem was at the exchange and the second one pretending that came to fix a phone fault. Phone fault? What idiot raise the request for a phone fault, IT'S MY BROADBAND!!!! and the fault is at the exchange. Every couple of months after having to take time off to get phone calls at home and wait for BT engineers that turn up, my session gets reset at the exchange and the broadband works for a few weeks until I start the whole thing all over again. Now they want to charge me £129 because they decided the problem must be in my property. I have been told I can not use Broadband with an extension, that I have to plug it in directly into the test socket and I can not use the phone. And the problem still occurs. How can they be so incompetent and still try to charge me £129.99 for not fixing a problem. Is bad enough I am being charged for a service I do not receive. The solution? Move house and get Virgin media, at least they don't install Huawei routers!!!!