If I could pick less than 1 star I would. Appalling.
found useful by 1 person
The actual Broadband service is ok, but heaven forbid if you ever need to contact them. Their automated system is harder to navigate than the northwest passage, and is the most frustrating experience known to man. If you are lucky enough to get through to someone, get ready to spell your entire conversation phonetically, letter by letter, as they barely speak english. At all. They simply don't understand what you are saying to them. Their billing system is complicated (on purpose) so that you end up with lots of charhges. They cut you off without calling you, and when you move house, you won't have internet for months. I can't stress enough - go with anyone expect BT, even if it's twice the price. The worst company in the world to deal with, ever. Just stay wll clear. 429 people here can't all be wrong. I will never use them again. I wish I had not renewed with them. I would rather use carrier pigeons than use BT ever again.