Unbelievably poor service and attitude - take some time and look at the reviews on the web. I have just moved from EE to BT. Worst decision ever made. BT service is appalling - order was delivered wrong. Information supplied during sales inaccurate. Over 4 hours spent on 6 phone calls trying to move things forward. 8 weeks and still order not completed. Speed is worse than EE. I really hate to say this, but if it is BT Sport that is driving the decision go down the path of Murdoch. BT Is entirely hopeless.