BT reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

FAKE SPEEDS - AVOID - TERRIBLE CUSTOMER SERVICE

Completely rubbish company. You could stop reading now and just go with another supplier, but if you want to hear my tale... I shall tell it.

So, first BT spams me with emails saying 'BT Infinity will be in your area soon' - 1 and a half years before it comes to my area. I finally get it, hope it won't be as rubbish as my old BT internet. I was promised 76Mbps download speeds - Speedtest reveals only 8Mbps. 19Mbps upload - Speedtest 1.2Mbps. What? My mobile data is faster than that (3G, not 4G)! For over £41 a month, that is the speeds you get with BT. How about I call support... Only a 1 and a half hour wait, then some clueless assistant who says another department will call me back to resolve the problem... No communication for 2 months, still waiting.
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