BT reviews

BT reviews

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Fed up of BT?

Email me with contact details and the issue and I'll be more than happy to help. Will contact you during working hours. Johndillon23@hotmail.co.uk
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Never again

I have since changed my suppler and am so glad for it, BT are terrible. Awful company
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Would not join this lot!

BT want more money and to make it as easy as possible for all you BT customers you need not do anything - brilliant!!

From the 4th January 2014 they will automatically add £1.75 a month for the previously free 1571 service, increase your line rental up to £15.99 a month and even charge you more for actually dialling a number, fantastic or what!!

They look forward to increasing your bills again in the future. Thanks for being such loyal BT customers.
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Company cares only about profit

I hadn't received my quarterly paperwork to discover for a line rental and weekend call only package I was being charge £27 per month. This I feel is excessive considering I don't use the phone. Spoke to a sales person who only wanted to sell me products rather than listen to what I wanted. Whilst discussing the increase I was informed this was my own problem and no I couldn't get a rebate, even though not receiving my bill. Then discussed with a line manger, if this is how a manger treats a customer then I'm surprised they still have any customers. I was advised again this was my problem that I hadn't received the bill not theirs. I would receive a call back within five days, which I'm still waiting for. Final point I have had on my phone bill for six year the 1571 service, again never used and unaware you are charged for this service. I have never used this service and feel this product had been mis sold, again that's my own problem a corroding to the team manager. Do not expect to get any issues resolved by this phone service.
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Despicable

BT just charged me over £60 in line rental for a property I vacated over 3 months ago. I was suffering from severe depression at the time, necessitating a move to another address. As a result, I simply forgot to cancel the account. Silly me.

In short, they are merely a bunch of grasping thieves and incompetents masquerading as a telecommunications company. That's all, bye.
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AVOID!!!! ALL THEY DO IS LIE!!!!!

Avoid BT like the plague!! I was paying monthly and rang up and said I wanted to go on quarterly bills thinking the quarterly bills would be in arrears. I paid my Dec monthly bill and was told my next bill would be in March. What she neglected to tell me was that I would get one in January for 3 months in advance!!! I have been in hospital so I did not contact them till yesterday the 14th. I explained that I was on a budget and could not afford to pay 3 months in advance. She then said she would put me back on the monthly and said I could just pay a month in January and the next payment in Feb. I agreed and told her I would pay the Jan payment today. I got up this morning and found my services disconnected. I rang up again and was told I had to pay the 3 months in advance if I want my services back on. So I had to pay the 3 months even though I could not afford it. I asked if the March bill would be monthly and was told "Yes" I wasn't happy as they have continued to lie so I contacted them again and told them I would be reporting them to the Ombudsman(which will cost BT money) and they just did not care. I was then told that I was still on quarterly bills and would only be allowed to go on monthly if I signed up for DD or I would stay on quarterly. I told told them I had not been told that and that I had been on monthly before and not on DD but they said that I had to go on DD if I wanted to go on monthly.The ended the live chat with "Have a nice day" : ). They are just plain nasty!!! They want your money BEFORE you have had the services and customer services agents are trained to constantly lie to you. DO NOT GO WITH THIS CORRUPT COMPANY.
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Poor product, poor delivery, poor customer service.

I buy a PC case from BT Shop because the clients like it, and it sells well when gaming components are used. End of good news.

The items regularly arrive damaged/ parts missing/ parts added/ used even.

Extra bits jammed in the gearing, scratches/ dents all over, lubricant (used in the bay door) smeared all over the unit, the screws/ fixing bag is often missing, decals/ detailing missing (or fallen off in the box), parts not screwed in, areas not milled out (a panel where a square hole should be) blatant damage ignored, obvious faults just let through etc etc

Customer service can't make up their minds who they are (calling themselves BT/ Shop.BT / BT.Shop/ Dabs.com etc - the poor spam filter on my email has a hard time telling me who is who.

They have so many different policies that even they don't follow: I was told to 'throw awy' a damaged one once and a replacement arrived the next day. Then I was told this actually NEVER happens and was almost charged for destroying the next one that arrived damaged (following a replacement arriving-and taking a week to follow up the RTB)

The staff said "why do [you] buy them then?" as a defense for continuing damage.

One staff member actually said "what do [I] expect?" (for this price)

I now have to buy 2 when I need 1, four when I need 2 etc. to make sure I have at least the number I need.

The staff are rude, unhelpful, argumentative one minute, and go over and above the next the manager sent me a replacement And a refund AND called to apologise personally once, when the month before had said the "what do [I] expect?" (for this price) comment above and hung up on me when I went (excusably) orbital.

They don't know who they are or what they want half the time.

AVOID
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Infinity; atrocious product and service

Installed, worked for ten minutes, albeit at a much slower speed than my previous service, then stopped and has not worked since. Continual excuses and empty promises. Numerous calls to BT, over five hours on the phone to them and achieved absolutely nothing whatsoever. Problem at the exchange, six promises of when it will be fixed but nothing yet. Why is it so difficult, time consuming and frustrating dealing with this company! BT have by quite some margin the worst customer service i have ever experienced.
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Cheap Scapes

First off, let me just ask why the hell there is a limit on home wifi? How is it not unlimited? Second, it's absolute rubbish. Since I'm only here for 6 months I haven't signed on for there contracts and instead I'm paying outrageous money for crap service. Even when I use my roommates contract wifi it cuts out every 5 seconds to 5 minutes. If I'm on the open wifi that I pay £39 for 30 days unlimited wifi (outrageous) it's even worse. When it cuts out I have to log in to my account again to get the wifi and it always says I'm already logged on the maximum allowed devices, which rubbish since it just logged me out. I'm just disappointed I wasted £39 that just annoyed me beyond belief. Crap broadband.
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Poor coverage poor customer service, and what a con bt sport is!

I rang to ask why I was unable to get any Internet coverage in my kitchen or in my bedroom (I live in a 3bed house so not massive) The. Operative I spoke to (in India) was next to useless and couldn't say why my signal was poor in certain areas of the house as his computer was saying I had an excellent signal. I pointed out that with my previous service provider Orange, we had no problems with coverage. I explained I wasn't happy and he then had me unplugging, rebooting etc etc he also bamboozled me with tech talk which as an average Internet user I had no idea what he was talking about at times, he got exasperated when I kept asking to explain in lay mans terms.... I asked for a new router which he refused to send again saying that my signal was excellent. I was so fed up with his attitude especially as he had to keep going and speaking to his superviser, that I put the phone down, he then rang me back and said he would run another test but couldn't do it at that moment as his system was down.......no improvement with our service since the call..

Wish I had never changed and we are now locked into an 18month contract, we are counting the days.

As an aside I feel conned by the bt sport advert which implies that the channel is easily available. We thought you could get it through your tv but you need extra kit.
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Bt abysmal broadband ignorant staff

having a chat about my problem with a BT chat agent was with one of the most ignorant people imaginable, couldn't care less asked to be transfered to another agent he then ignored me completely so I closed the chat and went back on and got another waste of space I asked for a supervisor and was told he would give me a call within 2 hours , 5 hours later called Bt and complained so I received a call from Bt who was speaking Indian , I said excuse me and he hung up, He called again and said that there was a line problem ( but they tell me there is no line problem) he called just as I sat down to tea so I asked him to call back again to go through resetting my channel, 24 hours later no call , despicable service
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A Proper Broadband Provider

BT are the only company I have found to provide a decent reliable broadband service. They were my first Broadband provider and I have since been with O2, Sky and Orange to try and save a few pounds but the savings never justified the poor service I received. Glad to be back on BT.
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BT, THE WORST COMPANY EVER, TERRIBLE CUSTOMER SERVICE

Just contacted BT to get a copy of my contract as and they refused me!!!! After being their client for 3 years my contract ended and they automatically put me trough their month to month basis which will cost me more than double the price i used to pay without sending me any notification about this. I now have to pay cancellation fee plus another month usage at the price they want to charge me because i did not cancelled the service within 30 days. None of this was mentioned at the time I accept the service from BT. BT Customer service is really bad. just had a chat over the phone with Katie who told me I need to pay to have a copy of the conversation I had accepting the service ( I swear i TOUGHT i would have all the rights to have a copy of my own contract this with bloody company) I also had an online chat withTracy who basically told me this is my fault for not chasing them for the contract. Very bad service, terrible customer service, they don't care about their customs and don't mind losing clients. I will never use BT again and will make sure that none of my friends will be ripped off by this company the same way i did. Without mentioning that my first contract I had to pay more than what was agreed on the phone with the sales person and after receiving the first bill i REQUESTED a copy of the conversation I had with the sales person to confirm the price but unfortunately this was deleted from their file and there was nothing for me to do, pay to cancel the service for 2 years of contract or go ahead with the service. IF YOU ARE THINKING OF BT PLEASE THINK AGAIN AND AVOID HEADACHE!
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Gets a bad press

I have had a couple of line/broadband faults and each time they have been resolved quickly and efficiently by BT. Sometimes there are problems understanding the people in the call centre, but the issues do get resolved. My broadband stays solid and also the BT wifi hotspots are everywhere allowing internet on the move.
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abysmal customer service if you can even call it that

Amazing at what passes for customer service these days, call centers in India where people barely understand you, keep no track of your previous phone calls and read through scripts even after calling for the seventh time.

Go with any other cheaper broadband companies, at least you're expecting their customer service to be terrible.
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Abandoned by BT in a semi-rural location.

I don't live in the middle of nowhere. 20 mins drive from Oxford. 15 mins from Swindon. 30 mins from Newbury. I have two lines one residential one business. But for three years i have been fighting BT over poor and declining telephone and broadband service. The cable from my village to the exchange (2 miles) is decaying. Constant occurrences of noise, crossed lines and broadband speeds dropping down to a few kilobits. They come and fix symptoms but refuse to replace the cable. It must cost more to keep patching than to replace it. Furthermore there are no plans to ever upgrade my local exchange, let alone me, to fibre. People who use phrases like "upgrade everyone to fibre" really are gullible, or work for BT. Masai villages in Africa have better broadband connections than semi-rural locations in southern England. BT are a disgraceful hopelessly dysfunctional organisation.
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bt business no1

Bt business is brilliant the customer service line rentals prices are really competitive and broadband prices too. Anyone who is complaining about Bt is obviously a small minority as they have over 80 million customers who have to satisfied with their services or Bt wouldn't be the biggest company in the UK. Bt openreach are not the same company from Bt business or Bt residential they only carry the same Bt brand due to Bt wholesale in order for other companies such as sky talktalk ect can have the same fair services. So we all can have the same lead times for faults or instalation dates from Bt to true Telecom. Bt business gives you free next working day fix or will pay compensation of £25.00 as well as 500 free minutes a month per line to use on 01 02 0845 0870 call per month and mobiles can be capped rate at 20p for the hour. Please read full terms and conditions on Bt.com/ termsandconditions before order any service ls Bt have invested 60 million pound on their customer services and invested over 2.4 billion pound so everyone in the country can have fiber broad band no1 else could put up that investment. Name one? Exactly. If you have a problem with Bt residential I urge you to join Bt business as they will prioritize your broadband speeds in busy times especially in residential areas and no before you ask like I did when I joined you don't have to have a business to be a Bt business customer but you do have to pay for btsport can't get it all for nothing.
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Stay clear of this Company even if they offer you BT Infinity for FREE

Since switching to BT for their Infinity 2 products I have had nightmares with poor WIFI range and drop connection but the biggest problem of all is to deal with these bunch jokers they employed in some Indian Call Centre. They are so stupid and equally rude that you would be a real unlucky chap to talk to them. Please STAY AWAY of these junkeys and/or donkeys..
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absolute disgrace

I have had countless problems with this outfit, even after 8 bt so called engineers have visited my home the internet disconnects after a few days of there engineers visiting, the telephone line is unusable because of crackling and people can barely here me the other end of the line.
This company is a total shambles, I would not recommend these to an enemy!!
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rubbish

they can make a mistake and feel they have NO responsibility to compensate , as "we don't do goodwill gestures!" So that means they have NO integrity and AREN'T bothered if they lose my custom!

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