BudgetAir.ca reviews

BudgetAir.ca reviews

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8.6
from 0 - 10
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Great prices, great selection, easy process

Easy to use, clear search results, easy to filter, and great prices. I thought it would be difficult to book an international trip flying in and out of different cities, but the process was straightforward, results easy to compare, and the booking itself no problem . I found exactly what I needed and saved hundreds of $$. The follow up email confirmation and reminders were clear and useful, unlike ones I've received from other flight discounters. Would definitely use again.
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TERRIBLE.

If I could give them 0 stars, I would. Every bit of my booking experience with them has been a nightmare. Sure, the flights were cheaper than with other sites and the airline directly, but if I could go back and pay more, I would.

Flight confirmation was not received for over 3 days. I called multiple times and every time they told me they were experiencing "technical issues" and I would receive a confirmation in 4 hours (was told this for 2 days straight). The airline told me they would cancel my reservation if it did not go through - luckily it went through the day before it would be canceled.

Now, it's been over a week and I am yet to see a charge on my bank statement. My confirmation email states that fares are not guaranteed until I have been charged. I fear they are waiting for the price to jump and then charge me this "new fare" amount. I called multiple times to see if I could get something in writing that guarantees the fares I booked. They told me they don't have access to email in the customer care center - WHAT??? Even if that's true, I don't want to work with a company that out of touch. Am waiting for the official customer service department to send an email. We will see.... Not to mention, the customer service department is terrible and it takes me ten minutes to get them to understand what my confirmation number IS.

AVOID THIS COMPANY. Pay the extra money, save yourself the stress.


UPDATE: After this review I was called by David, who replied to my review. I was very impressed with this customer service and the problem was taken care of. While, this doesn't change the bad experience and run around that I got from the customer care department while booking, I do appreciate the effort to mitigate any future problems. He was very helpful, clear, and assured me everything would be taken care of. Great customer service will get you a long way - if the entire customer care center was like this, there would be MUCH fewer issues. Bottom line, would I use them again? No, but I think they're heading in the right direction. Not a scam as everyone says, just difficult to work with.
budgetair.ca

Reply from budgetair.ca

Dear Breana - Given what you've written, I too would be gun shy. In an effort to assist with this case and provide you with the services you deserve and EXPECT, please send me an email to feedbackca@budgetair.ca, attention David. Within that email provide me with the associated Trip ID for your booking. Once I've received I will respond promptly and professionally.
Regards
David
Director Customer Relations
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Bad Customer Service, Scam!!!

I recieved a confirmation saying I was booked on this particular flight. I went to the airport the day I was to leave and guess what, the airline had no reservation for me! The airline called to see what went wrong, budget air couldn't answer any questions! Guess what. I was stranded in an airport, out $1,200 and missed my sisters wedding!
THANKS BUDGET AIR (not) I was on the phone with them for weeks trying to at least get my money back. NOBODY wanted to help me. They all told me there was nothing they could do! It has been two months now, and I still haven't recieved my money!
If you don't want to be stranded in an airport, if you don't want to put up with horrible customer service and lose your money, don't book with this company!!!! It's a scam!!!
I didn't even want to give 1 star, but you had to give a rating!!! HORRIBLE
budgetair.ca

Reply from budgetair.ca

Jimmy - I apologise for any negative experience you have had with Budgetair.ca I would like to review your booking further, please email feedbackca@budgetair.ca with your trip ID and issue so I can review. Thank you - Ashleigh
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Review by confirmed purchaser

First timer !!!

Very good experience on BudgetAir.ca booking flights and hotels for a trip in New Zealand. A little leary at first, hadn't heard of them before and wondered why they would be cheaper than everyone else. No problems to-date and the booking process was very easy.
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Website failed on purchase, mistakes by CSRs, double billed

When trying to purchase through the website after all CC details were entered, there was a transaction error. I couldn't tell if the booking was successful or not.
I phoned their CSR and was asked to tell them the details and had to recite all of my details phonetically, which took forever. This was strange even though the phone connection seemed fine. When speaking details back they were wrong nearly every time and had to be corrected.
When final details were sent via email, there were still details wrong - it appeared the CSR did not enter things correctly into their tool. It took several back and forth emails to fix this - and several of the times details that were correct became incorrect.
Finally the details were ok. But when I checked my billing I had two charges from Vayama (search for Vayama complains if you need more info).
Fortunately Vayama did acknowledge the mistaken charge and remove it.
I wouldn't use either BudgetAir or Vayama ever again with all these headaches...
budgetair.ca

Reply from budgetair.ca

Barry, we apologise for the inconvenience and have already addressed this matter via email and your blog. Thank you, Ashleigh
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Review by confirmed purchaser

BudgetAir.ca worked very smoothly--no glitches.

This was the first time we'd used BudgetAir.ca to book our travel--and I'd not heard of it--but the price was better than the better known sites, so we decided to give it a try. All went well--no surprises, glitches, or disappointments--and we were very satisfied indeed. We'll use them again.
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Review by confirmed purchaser

Pricing that beat the others!

We were looking for the best prices for the dates to and from our holiday destination and BudgetAir.ca came through!
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Review by confirmed purchaser

Easy and cheap

BudgetAit allowed me to find the flights I needed with no hassle. It was quick and easy to use and very user friendly. I would recommend this to all my family and friends
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Review by confirmed purchaser

Flight booking at affordable prices

A comparison on tripadvisor showed me that budgetair.ca showed me that they had the lowest prices and my booking and flight went without a hitch.

Although I was booking Air Canada on a .ca website, it seemed strange that I was being charged in USD, but even with the exchange rate, this was still cheapest - but maybe not as much as it could have been. Fix this please!
budgetair.ca

Reply from budgetair.ca

Hello Andrew, can you please provide us with your trip ID to dealsca@budgetair.ca and we will look into it. Thank you for your feedback!
The BudgetAir Canada Team.
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Review by confirmed purchaser

Easy, clear site that offers great deals.

Budgetair.ca found very low prices to South America, much lower than other more-known sites. And if that wasn't exciting enough, the site was easy to use, efficient, and displayed all information up-front. No hidden fees or taxes. It was also a snap to buy trip cancellation insurance at a reasonable rate. Very happy.
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Review by confirmed purchaser

Budget Air was my BFF on my holiday...the all inclusive fare (including luggage fees) ,excellent service and awesome connections made my beach vacation awesome

Budget Air handled everything better than any other online ticketing service I have ever used, including Travelzoo, Expedia and Cheap Tickets. Their all in fare included everything...my Aeroplan miles, taxes, fees and even luggage fees with Air Canada and United Airways...they are my online service for good...the service was flawless and very professional
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Review by confirmed purchaser

A traveller's best friend!

Before I have difficulty looking for the cheapest price. Now with the BudgetAir, I think the website provides a variety of information and easy to shop around for the cheapest price. A plus for their friendly experience staffs that makes my life easier, so, I have the site as my favorite.
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Review by confirmed purchaser

very good deal, no bad surprise...

The booking was easy and the confirmation info simple and complete..
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Review by confirmed purchaser

Excellent service and easy to navigate.

Thank you, Budget Air, for giving me a fair deal on my flight. Out of all the websites out there, there is no doubt that Budget Air is the most reasonable in price. I used to always go to Expedia for booking my flights but no more! I have already booked my next vacation through Budget Air!
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Review by confirmed purchaser

Great rates, easy, simple

Booked travel in May from Toronto to Buenos Aires. No issues, simple process, and the lowest rates I found.
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Review by confirmed purchaser

Quick and easy

I found better rates on BudgetAir than any other popular sites. I even crossed checked the original airlines for all the rates, and what BudgetAir gave me was the best price. The filtering ability for non-stop was also particularly useful for me. The rest was simple and I had no problems getting to/from my destination :)
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Review by confirmed purchaser

easy to book. trouble free travel and hreat price.

Travel from toronto to bangkok with stops in tokyo and chicago.. Everything went smoothly.
Will be booking with you again.
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Review by confirmed purchaser

Great Rates topped with Fantastic service

I have booked 2 of my trips with BudgetAir. The first time I came upon them by accident surfing for a cheap fare for my trip to NJ.
My recent booking was also done through them and I must say when I called the 1800
number the girl who answered the phone was really a joy to talk to.
She helped me with my booking and also tried to save some money and that has not been my experience with the other sites I have booked with.
Keep up the good work and thank you
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Review by confirmed purchaser

Great affordable fares

Found a great fare to NY on Budget Air that was $300 lower than any other fare available. It was great and I booked it immediately. Received update on any changes and everything weht as booked. I would certainly use this booking agent again.
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Review by confirmed purchaser

Easy to use and cheap

Even though I'm currently overseas, I still use BudgetAir.ca to book my flights - it's straightforward to use and has never caused any issues...a little piece of home abroad

BudgetAir.ca

Expert in Travel

We're a global travel company and part of Travix International with 6 brands in 16 countries.

No booking fees

Transparent about the prices - always including taxes and fees.

24/7 Care Service

Our travel specialists are available 24/7

More than 100 airlines

Huge inventory of airlines with your favorite regular and low cost airlines with Easy to book multi-city and complicated itineraries available to book online.

About this company

BudgetAir.ca is one of the newest brand of the global Travix family, bringing many years of experience as pioneers in online travel. Travix operates 6 brands in 16 countries; employs 450 staff; and has combined sales in excess of USD $1Billion. Travix has sold over five million airline tickets to satisfied travelers in Europe, Asia and the USA in the last year alone. We hope our new Canadian travelers will be as satisfied with our ease of use and the unbeatable airfare deals found on Budgetair.ca

Visit BudgetAir.ca

Contact information

We live here: Canada

Category

Flights

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