Not that bad after all
Just booked a flight from London to New York with BudgetAir.co.uk. I was very worried after reading all the negative reviews online. Called the airline (KLM) directly. KLM confirmed my tickets. Checked my mailbox, received 3 emails within 5 minutes from BudgetAir.co.uk. One order confirmation, invoice and e-ticket. It seemed all went well. Maybe I was lucky?