BudgetAir.co.uk reviewed by

Edinburgh, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Messed up my booking and would not take responsibility

Booking involved a change of planes and had to be changed after the first flight was moved to a later time. Fair enough. I called them and was told that as long as I paid an extra £17 THAT DAY I would be moved to another flight. I did this by telephone, but they obviously failed to confirm the ticket with the airline. When the price subsequently increased, they refused to admit their mistake and LIED to me saying the flight had been cancelled by the airline when in fact it was budget air who failed to confirm the ticket with the airline. Having to rebook at the higher price (with another agency) has left me £150 out of pocket (assuming I ever see the promised refund) but budget air don't care at all. In fact, they have told me it will take 8 WEEKS to get a refund of the monies I have already paid them - I just hope they are around long enough to refund me!

In summary, this company absolutely refuse to rectify their mistakes so I would not recommend them to anyone.
    TrustScore 6.2 / 10
    293 Reviews

    Reply from BudgetAir.co.uk

    Dear Mr. Gunn,
    Thank you for your feedback. Our sincere apologies for the mishandling of your case and the inconvenience we might have caused. I would really like to take a closer look into the matter, but I was unable to pull up your information on our system with your name. Therefore, I would like to please ask you to send me your booking detail, i.e. booking code or reference number to Info@bugetair.co.uk and on the subject line, please put in attention to Kenny. I will then contact you after I have some more information on your issue
    Thank you.
    Kind Regards
    Kenny Marcelus
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