BudgetAir.co.uk reviewed by

London, GB

1 Reviews

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Poor service

So I booked two flights , have had the money taken from my card- then once we had secured the flights we booked hotels . 24hrs later I get an email saying the flights were no longer available at the price advertised. I asked about what price they were available and got no response.
Was also told i may not get the refund for three days .

Not a great experience.
    BudgetAir.co.uk
    TrustScore 6.2 / 10
    293 Reviews

    Reply from BudgetAir.co.uk

    Dear Mr. Coburn,

    Please accept our sincerest apologies for any inconvenience caused. Unfortunately this was a rare technical error on our behalf which resulted in us not being able to issue your tickets. We know this is unacceptable but unfortunately it occurred on this occasion, our IT team is looking into this case to prevent this from happening again. We have reinstated your funds in full and they should be with you now. If you would like to discuss this matter further please do not hesitate to contact us.

    Thank you.

    Kind Regards,
    BudgetAir.co.uk
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