BudgetAir.co.uk reviewed by

Chino, US

1 Reviews

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The Telephone Service Was The Worst I Have Ever Experienced

I wanted to book a trip to Singapore and the prices on Budget Air were excellent. I have booked well over 100 trips in the last 10 years and I know how booking services are supposed to work (at least all that are competent). Budget Air managed to violate every known rule, from a input window that refused to allow more than one person to be booked (I tried 3 times), to providing a telephone link to customer service that took me to the Philippines and a person who spoke English with a mouthful of bad mush. During our 17 minutes conversation he left the line 4 times for a total of 9 minutes, asked me questions that had nothing to do with the booking, wanted to know the email address of the bank that issued my Visa card (I have no idea), could not get it through his head that the person's name I had provided as my emergency contact was not me, and eventually sent an email to that person's address but addressed to me confirming a reservation that he said he had cancelled. After being put on hold for the 4th time and waiting for 3 minutes, I hung up. Even though I quit halfway through the process, I still got a message that confirmed my reservation. Idiocy. This is not Budget air, It is Forget it Air.
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    TrustScore 6.2 / 10
    293 Reviews

    Reply from BudgetAir.co.uk

    Dear Mr. Wayland,

    Please accept our apologies for any inconvenience we may have caused. Our intention wasn’t to offend you. Occasionally bookings need to be reviewed by our payments department in order to determine whether the payment was authorized. We take these extra steps to protect our valued customers and ourselves from being victims of credit card fraud. Once our reviewer has determined that a payment is legitimate, we issue the tickets unless the customer doesn’t want to continue with the booking. We will take your suggestions with regard to passenger input under advisement and forward the suggestions to the IT department. . Nonetheless we wish you a pleasant flight.

    Kind Regards,


    If you have any further questions please do not hesitate to email us at info@budgetair.co.uk or call at 08432244906
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