I've dealt with many airlines-- this is the best customer service yet
First of all, I found cheaper flights here than anywhere else. Second, my tickets (e-tickets) arrived instantly. Then, when I discovered I had failed to book under my legal name--I do almost everything under my shortened name-- they were amazingly helpful in guiding me through the process to right the situation. I found that they would respond to my emails either with a prompt email or a phone call. Some of the reviews here made me nervous to try Budget Air. Now I plan to go ahead and book another trip through them. They simply could not have been nicer, or more responsive and professional. Very much a fan! I even spoke with an American customer service rep who offered a few helpful travel tips.