BudgetAir.co.uk reviewed by

trustpilot stars
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I had seen the attractive cost of connecting flights to new york and couldnt believe it. I emailed customers services about the luggage and if its included in the price. I stated bith hand luggage and check in luggage and they sent an automated email regarding allowances per airline. I was not interested in that but merely on what I was abiut to pay for. I rang the company via mobile phone and a nice lady said that check in baggage was included in the connecting flights. So I happily booked the flight looking forward to my trip away to see that its only HOLD LUGGAGE INCLUDED. how is anyone supposed to travel to america with clothes in a holdal . Please fix this for me as soon as possible. I am completely happy with everything else barr this. If it can be resolved id be greatful otherwise ill be seeking legal advice which often bes passed to the courts.
    TrustScore 6.2 / 10
    293 Reviews

    Reply from BudgetAir.co.uk

    Dear Mrs. Hamilton
    We checked the terms and conditions of your ticket and you have a baggage allowance (= hold luggage) of 23 kg for each flight segment. In addition, you also have a free carry-on allowance of 10kg (dimensions: 23 x 36 x 56 cm / approx. 9 x 14 x 22 inches). This is considered a standard baggage allowance for flights to the U.S. Please note that your hold baggage will be checked all the way through from Dublin to New York.
    Kind regards
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