Builder Depot reviews

Builder Depot reviews

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6.6
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Builders Depot online very easy to use. Good customer Service. Southgate Store staff very helpful

Recently ordered my hard wood flooring from Builders Depot, they had a bit of an issue with the delivery date of the order and so refunded my delivery charge. When the goods arrived they were excelllent and more than met my expectations. Have visited the Southgate Depot several times for bits and pieces and not being a builder but just a regular housewife, found the staff very helpfull with all my diy questions etc. Put a second order in for additional wood and again the staff have been very helpful in getting it sorted for me. Definitely recommend them and thanks for my beautiful floor!
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Must do a lot better - but showing some signs of trying

Failed to deliver two of the three supposedly "in stock" items I had ordered - in one case I accepted a substitute, the other I cancelled. Delivery, when they finally arranged it, failed to meet the agreed time slot, but the surly driver, far from apologising, told me the "IT department" (meaning the online sales team) had no authority to tell him what time to deliver. At least the salesman who dealt with my order seemed aware that his firm was falling down on the job, and made efforts to resolve the problems. In all, I would not recommend placing online or delivery orders with this firm until it sorts itself out, though to be fair some of their prices were reasonable, so I might still be prepared to buy items I could collect from a branch.

builderdepot.co.uk Details

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