My parents have been looking for some furniture to put on our porch for quite some time now. They wanted something relatively inexpensive, but of good quality (who doesn't..). I came across Buxnie and checked out a bit of the furniture they had featured. Not only did I find what my parents were looking for, but the whole process was as simple as an online purchase could be AND the shipping was free.
I boguth some sports gear from Buxnie a while back and was pretty happy with them. I signed up for their newsletter and saw something else I needed so I gave them another try. One again I was very happy with their product, service and shipping so I thought I'd do them the courtesy of writing a review.
I have been trying for weeks to get ahold of the company, by email and phone. There has been no response. The money for the purchase was immediately withdrawn from my account on 02/21/2012. I have yet to receive my product, a tracking number, or an excuse why I haven't received it. I have contacted the BBB to file a complaint. The absolute worst customer service from a company I have ever received.
I wish I had read these other reviews before I placed an order. I don't believe there is any other employee aside from <Name Removed>, so when he refers to the accounting department he's referring to himself. When he refers to sales, its just him, and customer service is also in the inept hands of <Name Removed>.
Phone calls are not returned, email messages only receive replies after the ninth message is sent. Who has time for this when simply attempting to follow up on an order that hasn't been delivered. Your credit card is charged and yet nothing is delivered weeks after the confirmed date.
I don't understand how <Name Removed> believes this is acceptable to customers. I've never written a company review before, yet I hope in doing so it will prevent someone else from the negative experience of purchasing from Buxnie.com - ie. <Name Removed>
David Fortune found this review useful
I had a very similar experience, I placed my order on 12/17/2011. My item was backordered, but buxnie took 2 days to tell me it was backordered. Those two extra shopping days before Christmas makes all the difference in the world when shopping online. Honestly when was the last time you've ordered something on 12/20 to arrive by christmas, and not gotten raked over the coals on shipping costs? Never! that's when. If their site had a live inventory system such as "only 3 left in stock" I would have my girlfriends christmas present, and I wouldn't have to write this lame review. I am only writing this because I feel you the consumer should know the truth. If you have not read the first review dated 5/12 please do so now, its short I promise. Now did that sound like a genuinely real review or some marketing? So I did some looking around to see what other people had to say on other sites. I found the overwhelming majority of the 5 star reviews were all written in late April to May of 2011. It sounds suspiciously like a review bot to me. If you check the biggest nationally accredited consumer review/complaint firm (whose name I cannot say or this post could get flagged, But think Big real Big) you will find a similar situation happened to another customer at christmas time. My advice is if you want it by christmas from buxnie order it in early November. Also there is no point in calling the phone number they didn't answer any of my calls during their listed business hours. At first I feel it wouldn't be fair to give them 1 star review because the product pricing was very competitive, and Daniel@buxnie did answer two of my e-mails the same day. But its been a month since I placed my order, they restocked my product 8 days ago, and I still wont receive my girlfriends christmas present until 1/17. They left me wondering what was going on for 7 days after calling and emailing which is unacceptable any way you cut it. I wrote an aggressive email giving them 48 hours to give me a status update or cancel my order. They provided the tracking information that same day. Two days pass and Daniel@buxnie sends a reply to my aggressive message of "Thank You!" which I feel is petty after everything they didn't for me and competently justifies this steaming hot pile of review. If I hadn't had your sarcastic thank you message in my inbox I would have just let it go. I wouldn't be surprised if more bot reviews are on the way after this is published. I just hope I don't have to return the item.
Well this is about one of the worst on-line experiences I've encountered. I placed an order on Nov. 27th...got an email that it was on backorder. Called to see how long the backorder was and was told iI would have it within a week. It's now been two weeks - and I've sent emails, left phone messages, sent a fax .... and cannot get anyone to respond. I'm come to the conclusion that my order will not get to me by Christmas and God knows when (if ever) I receive it.
David Fortune found this review useful
Buxnie.com Company I would absolutely recommend this seller. I have never in my life dealt with a company that embodies such stellar customer service. Their responses came within hours of me sending an email. They worked tirelessly to ensure my complete and utter satisfaction. If you buy from this seller I can ensure you that you will deal with the most pleasant and diligent people could imagine.
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