I bought a hipflask for a christening and I noticed there was a small mistake on the personalised inscription. When I pointed out the mistake to Buyahipflask.com by email, their response was immediate and I was told to send back the hipflask whilst they arranged for a new one to be sent out to me. I received the new hipflask with the revised, correct, inscription within days of my email. A few days later, they sent me another email saying that they have credited me in full for the cost of the return postage.
The after-sales customer service was excellent, and I'm delighted with the new hipflask which the company had ensured that it arrived in very good time for my God son's christening.
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