Good after sales service, my order was promptly processed and dispatch, the only hitches due to bad weather in the UK the parcel arrived one day later than estimated, and filler funnel as slightly damaged, this may have occurred anywhere between manufacture and arrival at my door!
I had to get a flask and have it engraved at short notice; Buyahipflask were unbelievably quick at understanding my needs and responded accordingly; a rare and brilliant example of first rate customer service.
I ordered an engraved hipflask on a Wednesday eveing around 11pm and the flask was delivered to my home on Friday. I was a bit worried that it woule take longer than that as I had a visitor coming and I wanted the flask as a gift. However, I need not have worried as the flask arrived very quickly and correctly engraved. Great Service!
Lady on the phone was v helpful,
item probably better than I expected for the money
Item arrived promptly with good prompts on text from courier company.
However my only issue is I asked the lady on the phone specifically if the item would fit through the letter box as it was for my boyfriends birthday the next day and I work too late to pick it up from the postal depot. However I was disappointed to receive the card through the door on his birthday saying the parcel had gone to the depot as it was too large for our standard size letterbox. I had ignored the texts about leaving it with a neighbour as I didn't think this necessary as you had told me it should easily fit through the letterbox.
Happy with item, just v disappointed not to have been able to give it to my boyfriend on his actual birthday and having to wait to pick it up.
The delivery was really prompt and the goods were perfect except they were damaged in transit. No sooner than I had reported this a replacement was in its way and arrived the next day in great shape. Well done.
No I did not get what I ordered, but what was delivered was nice and we decided to keep them, if we had sent them back they would of ended up with 5 hip flasks engraved and of no use to them. Postage would have been a pain and all the running around to send them back. When contacted they offered to discount the amount by the engraving and that satisfied us. So happy all parties ended up I suppose. A little more time in double checking and it would not have been a mix up. But we are all human and mistakes are made and they could not have done any more to fix it for us even offering to replace them. Customer service - excellent.
I made an enquiry before placing my order which received and very quick respense and once my order was placed it was delivered within 2 days and my product was good quality with excellent engraving. I would definitely order from them again.
same as above
In my experience the true measure of a company is how they react when things go wrong. Delivery was quick and the items well packaged but unfortunately the contents had been damaged in transit. I e-mailed the company and they immediately gave me a returns number. My postage costs were reimbursed on receipt and a new item sent out.
Perfect customer service and a very happy customer. Thank you.
I found the web site very easy to use.Descriptions and the shear range of items were spot on.When I received the hipflask I ordered it was better than I hoped for.Engraving clear and well positioned.Useful information and advice readily available.Communication once ordered perfect.All in all a great company to order hipflasks from and I would not hesitate to use them again.
The Council members who have seen the hip flask think it is a very good and personal present. I was delighted with the speed of service as I was in a difficult position and needed the flask very quickly. The company were able to help and I got the flask in record time. Well done Buyahipflask.com I would recommend you any time.
I live in Australia. My first hip flask from "buyahipflask.com" was my actual wedding present from my wife. I have just bought another one for my best friend who is getting married. I love the quality and delivery time.
I ordered a hip flask off this site as I wanted a nice present for my boyfriend on our wedding day this coming July. He loves his whisky and is very picky about things/very diffuclt to buy for, so I was a bit nervous about the quality. Firstly they have a VAST range, all laid out really easily to find/browse on the website. Secondly they are really high quality. I splashed out on a 6oz pewter flask and was genuinely thrilled. It came in the original box (not one of the gift presentation boxes) but this is more than adequate to present it in. The flask was exactly as shown but even better. I engraved it with our wedding day and it looks so good. Im very excited to give this to him. The only thing I've said is that they could do with a few more font choices and a more accurate diagram of where the engraving will be on the actual flask. But I cannot recommend this site highly enough ;)
Very helpful and prompt response to email queries. Rapid delivery of a flask purchased for my daughters birthday. All parties very happy. I would not hesitate to recommend this company.
Was very happy with the choice of products available. Prices to suit all budgets. Excellent engraving service. Quick delivery. Have already recommended this site and I will use this service again.
From considering the range and picking the flask we thought most appropriate; to the ongoing support and help from Rachel online and via email the service was excellent. We were constantly informed of the progress of our gift and the company was flexible and strove to meet our every expectation. The product was fantastic and will be loved and much appreciated by the recipient. This is an excellent company to deal with, the online support and response to questions is fast and fully informing and the delivery was prompt. Delighted with the service and gift, thank you and would definitely use again.
I've been looking for this style flask for over 30 years. I'd describe it to the vendor only to have their eyes glaze over. I started resorting to antique dealers... oh, they knew what I was talking about and had it alright... usually for over $300 CAD and already engraved with someone elses name or history.
On a whim I searched recently and found it here, for $49 CAD! My immediate response being the cynic I am, was what's wrong with it? Is it keychain size? Made out of plastic? I could find no indication, so a quick email to buyahipflask was enough for me to confirm my order.
Days between order and receipt in Canada at middle shipping option? Seven calendar days. I will definitely purchase from buyahipflask (or one of their other lines) again and would highly recommend them.
When I opened the box, I discovered a jewel! On my flask, there were my initials as I had asked, in a beautiful writing "English script" in the middle of drawing Celtic style.
The result has answered my expectations. Thank you!
Thank you very much indeed for an excellent service. Have just given my grandson the hip flask and he is absolutely thrilled with it. On making the order I was treated with the utmost courtesy and the speed with which the order was despatched was amazing. Thank you.
Great product selection, easy to add customised engraving via the website, swift product customisation and despatch.
Based on my experience I would recommend this company to anyone.
I am very happy with the dealings I have had with Buyahipflask, especially Rachel. Thankyou, and well done.
My pewter hip flask arrived in a very quick time frame to Australia from the UK, looked great and the engraving job was outstanding.
Well done to Buyahipflask. I will recommend you to my friends.
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