BuySend.com reviews

BuySend.com reviews

Excellent
9.4
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Loads of choice

Bought loads of small children's things and a few tools, cheaper than ebay prices. one thing not in stock ,got email and offer of refund or wait until in stock also a code for 10% off next purchase. All item came royal mail in about a week. (but not in one package)
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Excellent customer service

One of the items was out of stock but they notified me quickly with viable alternatives and a discount code :) Be happy to use them again..off to browse now!
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Great value for money

I buy model kits from them. They do not stock a standard line but as and when they get released by the manufacturers. The price is always really good and includes postage. I first came across them on e-bay. They were the cheapest on the site. I then found they were even cheaper on their own site. So now I always check their site if I am looking for a currently available model.
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Fantastic service and fast delivery

I bought a model from BuySend.com and they give excellent service and the model came really fast, I will always buy from them.
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The perfect transaction

Not many suppliers seem to get everything right, but I can't criticise any aspect. Well worth trying, I don't think you will be disappointed.
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Great BuY

I found what I wanted easily and ordered it
within a few days it was delivered free of charge and excellent quality
I am very pleased and a quality brand
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Excellent seller to deal with.

Living in Australia I found this seller to be offering quality tools at the right price with little or no postage. Shipping times were fast to my front door. I have saved the sellers site for future purchases. I would recommend BuySend.
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Disgraceful. non-existent communication and no product

I bought an item as birthday present on Monday at 1.08pm. Paid extra for 1st class and noting their cut-off time for dispatch (8 minutes before I bought) I expected dispatch on Tuesday. I added a note to say it was a gift and swift dispatch would be much appreciated.
No sign of the item by Thursday. I contact them - they ignore me. Friday I email them.
Just as the shops are closing on Friday night they email to tell me they have no stock and they've sent a refund.
It's now too late to buy anywhere else and have it in time for the birthday.
I can't recommend them for reliability, honesty, communication or efficiency.
I can recommend them for demonstrating a high level of "Don't give a damn about their customers"
buysend.com

Reply from buysend.com

We are very sorry to hear of your unfortunate experience with us on this occasion.

When we went to pick your item on the Tuesday we realised that there was no stock in it's warehouse location and so were unable to fulfill the order. An email was sent to you at the time in which the picker told our system that there was no stock so we do apologies that you don't seem to have received that communication from us.

We do respond to all customer emails within 24 hours. Our phone lines are also open Monday - Friday 9-5pm.

Once again please accept our sincere apologies for this unfortunate stock error on our part.

Kind Regards
Customer Services
BuySend.com
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wrong items

I ordered robo fish but they send me a wrongs item hope they can be correct and send me right items
buysend.com

Reply from buysend.com

Dear Michael,

You have written the same thing on our Twitter and Facebook feed too, but you haven't contacted our customer services? They will be able to look into the issue and get the correct item sent out to you. Please have your order number ready. You can email info@buysend.com or phone us on +44 845 544 1305. We will rectify the issue immediately.

Kind Regards
BuySend.com
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Problem Rectified - Overall Very Good Service

A problem occurred due to Paypal not forwarding my order. Customer service & management have dealt with my problem swiftly to cause me minimal problems which is greatly appreciated. Very happy with service and would recommend this service to others.
buysend.com

Reply from buysend.com

We had a problem with the payment of this item where it hadn't marked it on our system. Communication was made via email on 29th & 30/10/2012 explaining the problem. We received a response on the evening of 30/10/2012. We have been working this morning 31/10/2012 to resolve the issue which we have now done however as of midday 31/10/2012 this customer has left us this disappointing review which is a great shame. Unfortunately the issue required help from a 3rd party (our payment processor PayPal) and this can sometimes take a little longer than if the problem could be resolved in house. The issue is now resolved and the customer has been fully refunded. I hope this is a satisfactory outcome.

For any further queries Emma you can email me direct or call my direct number which you now have.

Kind Regards
Dave Waters
Director
BuySend.com Ltd
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5 star service

I ordered a garden bench...even though it was a bank holiday the delivery was extremely quick...unfortunately one of the slats had been damaged... without any hassle they sent out a replacement bench and I received it the next day even though it was a Saturday...they even said I could keep the damaged bench...you can't be fairer than that!...lovely to deal with a company that cares about their customers....defiantly would recommend and use them again :))
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Just what I asked - almost delivered before I paid for it!

I needed the item to take with me the next day and I asked the guys to go the extra mile to make it happen for me. Got exactly what I ordered and in fairness they shipped with Warp Speed. Would highly recommend these guys. Top Bannanas!
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Great price and quick delivery

I only bought a travel kettle which seems to be good quality and the price was very competitive.
Delivery was next day which is difficult to improve on.
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Great service and price

Excellent service provided. Lovely item purchased at half the price of my local shop. Would recommend this website to new customers and I myself will return in the future.
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Fantastic seller with great international postage rates

Fantastic seller, seamless transaction, fast affordable postage to
Australia, personal service - a happy repeat customer
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Great Price from Buysend

Great Price from Buysend and competitive with other online retailer. Delivery was quick and delivered on time. The Product was exactly what I was expecting and made my purchase very easy. Would Use this company again and again.
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top quality-bargain prices-speedy delivery internationaly!

To all international buyers out there, shop with buysend in complete confidence. I was shopping for my sons 10th birthday party and was looking to find the best deals as costs add up quickly. I never thought I'd get better deals shopping internationally, buysend offered the cheapest prices and low priced shipping on products that are TOP QUALITY! I received my products within days of placing my order, all the way in Australia. Packaging was secure and my items were as described, exceeding the quality I had expected, as normally, you just get what you pay for. A hassle free and secure transaction was important to me, buysend provided this, and I'm already planning on placing my next order. Thank you buysend, for providing us budget conscious folk with a place to shop in confidence!
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I found this seller very trustworthy.

I had tennis elbow and needed an arm strap. Buy Send had by far the cheapest product and while this isn't always a 'best buy' I decided to give it a try. The strap arrived within two days by Freepost, well packed and exactly as per the photograph.

I've been very satisfied with with the service they provide and with the quality of the product, and shall not hesitate to buy from this company again.
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Review by confirmed purchaser

Buy from BUYSEND and you will not be disappointed

To comly with the legistation of one of the EU countries I will be crossing this summer I had to purchase a tow rope to carry in my car. After reading many reviews on tow ropes, mostly critical as the rope construction ones can snap under heavy towing conditions, I decided to go for a steel one instead. On investigation I found the item offered by BUYSEND was significantly cheaper than from other sources. I was not expecting a good quality item for the price but was pleasantly surprised when it arrived within a couple of days and was of such good quality. I would recommend buying this item.

buysend.com Details

About this company

BuySend.com is a leading online retailer offering Over 20,000 Products across a broad range of categories including Toys & Games, Fancy Dress, Home & Leisure, Tools and Sport & Fitness. BuySend.com offers Free UK Delivery on all products with Guaranteed Next Day Delivery via a Tracked and Insured Courier optional at checkout. BuySend.com offers a 45 Day No Hassle Returns Policy and our International customers can take advantage of our Low Cost Worldwide Delivery options.

Visit BuySend.com

Contact information

Write to: info@buysend.com
Call us on: 08453432135
We live here: Unit 2A Boyton Hall
CM1 4LN Chelmsford
United Kingdom

Category

BuySend.com is ranked 189 out of 1033 in the category

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