I had ordered a stabilizer on wednesday and it said it will be 5-7 working days so i was not sure if i would get it in time. also the on the order page it said "awaiting fulfilment" i was worried as i didn't really no what that meant. so i went on the live chat service and started to talk to a person called "Gabi" who first of all explained what "awaiting fulfilment" and then saw my message saying "please be with me by tuesday". so i was talking to Gabi and she realised that i needed time to practise so went the step further for me and made it next day delivery. Gabi has not only got the product here early but helped me practice ready for my job.
I received the camtree rig on time and am absolutely pleased with its performance. There was a misunderstanding with the shippers and still did not recieve the requested item but I do really love that you was able to send me a kit to do my shoot with, within 24hours. I am so glad you was able to help me out for my shoot. I have my last night of filming today, and the CamTree Rig has performed very well for the purpose I needed it for. The balance is fantastic, as is the Weight Ratio. The attachments are useful and the best bit about it is the flexibility of the whole thing.
No extra fees were included which was a relief.
Truly a Company that cares about their customers and always wish to ensure the client has kit ready for a shoot.
I had a great deal of questions about purchasing a Flycam 5000 and Comfort Vest bundle. A man called Gabi answered all my questions perfectly without any obligation to buy the product. I mentioned that delivery time was crucial and he took it upon himself to expedite this personally. My Flycam has arrived and setup within 30 minutes, working just great. A quality product. I highly recommend this trader who has great integrity and high focus on customer service and shall return for future purchases.
We needed a very urgent dolly and track, and Camera Kings, as always, got all of the equipment to us, part from London and part from India, within two days. The price was excellent and the import duty on the goods from India was refunded to us in under 12 hours. A fully deserved 5 stars. STEVE TAYLOR - The Production House - Madrid
I've got a steadicam system with a faulty gimbal and Camerakings immediately offered a replacement, even without me asking for it. Cameraking has effective communication with its vendors, so I received the replacement part quickly and free of postal charge. So my steadicam is working properly now :)
Once again CameraKings provided me with great service, price and a quality item- and delivered fast!
This is now my second purchase and have also since referred my business partner who has also purchased from Camera Kings. The informative website helps choosing easy and with competitive prices and fast delivery to the UK, it cannot be beaten.
One of the really nice things about Camera Kings, that is unlike anyone else I have found, is that they are very happy to refund any incurred import duty costs... Whilst this charge can vary depending upon what you have ordered, the companies swift action this is a credit to their overall customer care.
As ever the item I got arrived in well packed boxes and looks and works very well - and sturdy. I had done a lot of research before the purchase, so knew that ProAim produce great quality items.
I have been thinking about buying a DSLR rig for some time now and I have even considered making one myself. Having read various posts online about the outcomes of this homebrew approach I opted to buy a complete system and to be honest I’m very glad that I did. Having never operated with a rig before I was unhappy spending money on a system without first seeing one in the flesh. For this reason I approached CameraKings.co.uk to enquire about going to see some of the rigs they stock in their London office. They were incredibly friendly and only too happy to help.
Camerakings is very quick in communication. Most of the times you can expect your e-mail or Facebook post answered within a few hours. Also, they always do as they promise. I had two problems with a single order. The first was that Dutch customs charged me with taxes which I had to pay in cash to DHL. Camerkings refunded this within the hour! The second problem was a faulty baseplate on the Gini Rigs Advanced Extreme 17. Again, answered within the hour with the promise to immediately send me a replacement.
I'm very pleased with the service of Camerkings. All companies should be like this.
I live in Sweden. Camerkings said they would pay any VAT charges that came my way and they did -the same day. The product was as promised but had a stripped screw(obviously from the manufacturer). Camerakings send me a new screw ASAP.
I Recently bought two products from CameraKings.co.uk. A 3D Robert Rig and a Lanparte Rig in suitcase. The product description on the site is accurate and quite complete. In both instances, they had the best price you could find on the internet or elsewhere. Delivery is fast and efficient. Communication is excellent, immediate and to the point even during holiday season. And as promised they give a refund if for some reason you pay extra taxes or customs fees. So, this makes the company Very Trustworthy. Keep up the good works.
Just making my third purchase in the last 2 months and can say have never been happier with the service and items at less than Ebay prices with a trusted seller. Also posting to Ireland with a major courier that I can track my order is a huge bonus. This is one company I would buy though again and again.
I've bought some LED panels and a matte box / rail kit from Camerakings in separate transactions, both times the items have arrived in good time and have been well packed and great quality. I have also spoken to them by email with some product enquires which they answered promptly and were friendly and helpful. I will definitely be using them again!
We have dealt with my retailers for photography and film equipment for the many different projects we do at www.ivoryhaze.com
I was amazed by their speed of delivery, their product quality, and the fact that the products are the same as the models listen on ebay/amazon - but cheaper, A LOT cheaper.
Recognising that the film production industry has taken a big hit in the global recession, and is no longer the empire it used to be - these guys have introduced a film model perfect for the indie film maker, and even larger production crews.
Great products, and great prices, delivered quickly, and trackable.
As has already been mentioned - you may receive a delivery invoice from FEDEX for import duties, on both of my orders so far this has happened.
Having spoken with the team at CameraKings - (via a quick jump onto the chat system) both times it has been sorted out instantly with the money debited straight to my account (no 30day mess around as I have experienced with other companies ) just good honest service.
As someone who in a previous role did a lot of importing from the Far East, I understand the import taxes are unavoidable - so i credit these guys for handling things with the speed and efficiency that they do.
Customer Service is clearly high on their agenda - and it shows, as it lead me to write this review.
The glidecam and support that we have ordered has been an astonishing addition to our filming setup, and we are already browsing their website for our next purchases.
I bought a DSLR Lanparte Professional Kit V2 with V Mount Shoulder, monitor & follow focus. I have found after about 3 months, the battery pinch did not work properly - what can happen from time to time ... Camera Kings send me today a new battery pinch and that only after two short messages ...
Wow, that's service - PERFECT! Normally, I'm used to getting a good service in Switzerland - but we can learn something from you!
Keep it up - you have understood what is service and customer loyalty!
Choosing and getting a quality rig fast is no picnic, the amount out there is simply mind blowing. After watching a few video reviews I made my choice of a Lanparte boxed kit. I found Camera Kings and they offered some great deals at brilliant prices. Quick to respond to each of my emails and questions about delivery I placed the order with confidence. I wasn't disappointed. The rig arrived in 24hrs (paid for the express service), and the gear was top quality. Would totally recommend these guys, definitely my first port of call for kit next time.
I bought a lanparte rig and I asked if they could dispatch it as soon as possible because I needed it in 1 week (I live in Greece). They actually send the product the same day and it arrived on time. Furthermore, they also replied to my request with an email, which is an amazing thing for the customer, to get some feedback and know that thise people actually READ. I will need some stuff very soon and I will definitely buy again from camerakings.co.uk
I've purchased a Lanparte basic KIT and a Lilliput Monitor 7" 5D II. One day after order the shipment was ready for departure. I'm italian then for monitor (sent from singapore) i've paid a extra customs fee completely refunded in less of a day.
Great and very rapid service in all transactions, transparent site and honest e polite staff.