Reply from CarDelMar
[REPLY]
- Reviews (178)
- Jacky Travis
- 1 Review
Very good value and service
Overall a very pleasant experience, checking in to collect car was easy and efficient. Receptionist was very friendly and helpful .
Vehicle was very clean and presentable.
- Caetano Borio
- 1 Review
Spotless service at a very competitive price.
Again we had a great experience with CarDelMar. Booking is always very easy and I really like the fact that you can see who you're renting from and can select the insurance policy that better suits you right at the beginning of the reservation process.
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- Patrick Tabone
- Zurrieq, MT
- 1 Review
Great choice and no hidden charges!
We were very happy with the car hire we did with hertz via YOU. Thanks
- Mr fernandez
- 2 Reviews
avis in alicante airport did not know about my coverage at all so i ended taking from them , whithout need.
ok , but if they know exactly what is cover it will be a lot better. i did not know at all from you that i was cover 3 part only , so it was confused really to me.
i have another booking and i am thinking in cancel it and get better infoirmation before hand.
cheers!
thanks
- Ian McCulloch
- 1 Review
I would never ever wnat a car from Europecar
They have been very unhelpful . I then got a car with a defective indicator. They weren't happy about that as if it was my fault. I then got another car which worked.
There was no explanation on how and where to get the car back to. The form to see all the damages on the car was not filled in properly and after the car change I didn't get a new copy for the new car.
No never again
- irina tikhomirova
- 1 Review
Никаких претензий,все четко
Хорошая машина,дружелюбный персонал,все отлично,цена-качество на высоте
- Andrew Todd
- 1 Review
Read the small print VERY VERYcarefully!!!!
Hi, I recently hired a car through CarDelMar (Europcar) from La Rochelle Airport, on arrival I was charged an extra 29.90 euro because I was collecting my car out of their opening hours, at no time while booking my car was it made obvious to me that this was going to happen, the times I put down when booking were purely based on my flight times, collection 10.30am, drop off 2.30pm, hardly unreasonable times! Had I known that daring to book a collection time to suit me, the customer, was going to incur extra cost I certainly would not of booked the car. Despite my controlled protests it was made very clear, no pay, no car. I have written to CarDelMar outlining my disappointment in having to pay this extra cost and am awaiting their reply with interest?
- AzmanN
- 1 Review
CarDelMar found the best price for me, but needs to work a bit better with its partner car hire co.
CarDelMar found by far the most competitive rates for me for the car hire that I want, and it is with supposedly one of the better hire companies, Avis. Unfortunately Avis did not really live up to expectations. First feedback upon booking was that the car I chose is not available, so would I mind accepting a Chevy Traverse instead. Very odd as the car that I chose was indeed a Chevy Traverse. CarDelMar sorted it out, except that now my car return location on my voucher seems to have changed. Again, CarDelMar sorted it out and gave me the correct voucher. Upon pick-up, I was sold an upgrade at a very good price to a Cadilac Escalade. But then I noticed that the return location is still wrong, so Avis needed to make a few calls to sort it out. When I got to the car, I found out that it was different car, not the upgraded Escalade, so I had to go back to the rental desk, which is some way from the car pick up area, and was told that even though I paid for the upgrade, I could not return the Escalade to the location I wanted, so they gave me another car instead. By this time I was already too tired after a long flight and grudgingly took the car that I didn't really want, but had to pay $200 for the upgrade anyway. CarDelMar is good and helpful, but their communication line with Avis needs some serious improvements.
- ROBERT LAMB
- 1 Review
Europcar rents unprepared cars! Do not use them!
The first car broke down at an isolated spot ! We waited 4 hours for a replacement car! The second car we discovered the next day had no air conditioning which limited the time and distance we could travel and ruined half our holiday. They would not supply a replacement car for this faulty one . Instead we would have had to drive for 2 hours to their nearest station!
We ' returned ' the first car full of petrol! We were given a car half full ! We returned a car with a 3/8 full tank . The same amount as the original car . They wanted to charge us for the difference plus a refuelling charge! Unbelievable!
The first car was not new - 27000 km - but had a classy interior and good brakes . The second car has 23000 km on the clock ( but real??) and a basic spec with poor brakes !
The most important failure was the total lack of care for the customer in these two failures . Not one person said 'sorry for your considerable inconvenience!'
This is our second major problem with EuropCar! Never again will we rent with them .
Reply from CarDelMar
Thank you for your message. We are very sorry for the inconvenience you experienced.
We are always thankful for feedback such as yours, as this enables us to improve our services in the future.
In order to process your complaint as efficiently as possible, we kindly ask you to contact us at the following web address : https://www.cardelmar.co.uk/service/customer-service/customerservice.php
The customer service department looks forward to receiving your case and will contact you as soon as possible with a thoughtful response.
Kind Regards,
Your CarDelMar-Team
- Allan Budd
- 1 Review
Not satisfied with the service provided
Received my prepaid voucher which acts as payment you had all my details but when we arrived at Cardiff airport the offices were shut we managed to get in touch with Europcar they told us they had informed you that they were unable to supply a car as their office closes at 1pm and we would have to return the following day at 1-30pm to collect another car .We had arranged to go to our daughters birthday party on arrival but by the time we had transport to get to our hotel 3 hours later it was to late. We had to use a taxi to get back to Cardiff airport the following day and pay eurocar again for the car hire .My reason for going home was to attend my fathers funeral and had arranged to meet with the vicar and the undertaker on the Sunday morning these had to be rearranged we did not need this hassle .As we never had the car off you I trust you will refund our monies and compensate us for all the inconvenience and taxi hire that was forced upon us The gentleman that we spoke with at europcar was Mr Keiron Sweet station manager I trust this e-mail reaches the person who deals with this and I await your reply
Allan Budd
Reply from CarDelMar
Thank you for your message. Please accept our most sincere apologies for the inconvenience you experienced. All reservations are confirmed by the lokal partner before we send out our vouchers. Therefore, we do not understand why the local partner was unable to supply a car.
In order to process your complaint as efficiently as possible, we logged a complaint case for you. You will receive an e-mail with all the information regarding the claim handling process by e-mail. Please check on the e-mail address you used while booking your car rental with CarDelMar.
The customer service department will contact you as soon as possible with a thoughtful response.
Kind Regards,
Your CarDelMar Team
- Glenn Rooke
- 1 Review
Efficient service
The booking was completed through Europe car, we were given a Hyundia i20, in very good condition and reliable. After a short queue at the airport the service was quick and easy.
- Emily Owens
- 1 Review
How it should be
After being conned by rentalcars and having made bad experiences with both atlas choise and Avis directly. I've decided to try them. I have to say, they do what they say and I discovered no hidden charges. All the info on the website is crystal clear and you can choose what car, rental company, insurance, fuel policy you want. So no surprises, and that is how i like it and how it should be. Keep it going guys!
- Lindsey Hunnington
- 1 Review
Small but very good!
I never really heard of Car del mar but after finding them on Google I've decided to try them out for my holiday on Ibiza. They are a smaller company based in Germany I think. I must say, the price they offered was absolutely unbeatable and you can ready all the conditions and policies before closing the deal, which was very reassuring to me. They delivered what I expected and had no troubles what so ever. Will def. rent here again.
Warm regards,
Lindsey
- Harold Foreman
- 1 Review
Best service I've ever experienced
I hire cars here for a number of reasons: they have the cheapest prices, the fact that you can choose your own car rental agency (others keep it a mystery until you've paid) and the fact that their customer support is top notch. My last rental in Porto gave me some problems (drove back up against a wall). After sending cardelmar the details, I got my money back earlier than the rental agency claimed the money. All in all, they've never failed me!
- Trevor Baggett
- 1 Review
Does exactly what is says on the tin.
Have just returned from Kerry, Ireland once more and had a good time. We did our HIRE CAR this time through CarDelMar and couldn't fault the service we received - both before we left home and once in Ireland. The car we had was excellent and very good value for money. We will be sure to use them again.
- David Hawes
- 1 Review
Insurance & type of car an issue
Fine eventually but despite spelling we needed an estate car (combi) when booking Europcar the local partner sais type of car was not guaranteed purly the valve, but after a long time of heated language we got what we booked. Then there was the insurance, no we were told we were not covered for the excess and that was that. Europcar is as good as any firm if not better as I have had brakes fail and clutches burn out with other firms at Barcelona airport. If you are not happy with the car when picking up, the moral is complain like hell!
- Graham Hopper
- 1 Review
As always, a very efficient service'
Easy to book, good value and efficient at the location
- William Collier
- 1 Review
Get a Hyundai i30 & NOT an Audi!!!
No i30 available @ Sydney Airport - in fact they had nothing anybody else wanted either! The Audi was OK but not a patch on the i30 We had handed back at Melbourne that morning. Not your fault but........
- Peter Lord
- 1 Review
Expensive, environmentally-unfriendly deals with compulsory pre-paid fuel.
The car hire process was fine, but the deal CarDelMar offered for my 7-day hire on Madeira (whilst amongst the cheapest) was based on the compulsory purchase of a full tank of fuel at the point of hire (costing 102 euros) and "bring the car back empty".
1. This encourages people to make unnecessary journeys to get better value for the spend.
2. The car-hire company make a huge mark-up on the full-tank sale, especially since no-one is going to risk running the fuel completely to empty.
3. It's not a pleasant experience driving a car with almost no fuel in an unfamiliar locality where you have no idea how far you are from the nearest filling station.
Bad, bad, bad. Shame on you CarDelMar!
Another time, I would check all the rental terms carefully before choosing to go with CarDelMar. Don't assume anything!
- maria stribling
- 1 Review
Easy and efficient and good value
Website is easy to use, hire desk is located at the airport, good value, clear information especially regarding 'the fuel policy'.
Be certain about the drop off times though; i was early and the shutters of the desk were closed. it opened though at the time i had arranged that i would drop off the car!
- ANTHONY BEETE
- 1 Review
- Charles Novak
- 1 Review
Good, better, Cardelmar :)
Have never let me down. Since I need a car frequently because of my job, a reliable company like this one is a keeper. Site is clear about what to expect from each supplier they offer and answers to all questions can be found either on the site or be provided by their service team. With my last rental, I had some damage but due to the insurance I booked with them, the money was back on my account by the time I was back home, brilliant!
- Preston Douglas
- 1 Review
Cheap but still deliver top quality
With cheap prices like they have, you just keep anticipating a catch but luckily there isn't one. All the conditions are stated on the site before you book, so you are fully informed. I like the fact that you can choose your own rental company and fuel policy etc, compared to other sites which let you in the dark with who you are renting with until you've paid. Keep it up lads!
- Michelle Bisping
- 1 Review
Service is always top notch
I've been renting with this company for the last 2 years and they have (luckily) never failed me. always had some good deals on rental cars and always delivered. Even when you have some questions, the help desk employees seem capable and have excellent knowledge of what they sell. Got another great deal for my vacation in Ibiza this summer.
- Tom Statham
- 1 Review
Perfect in all aspects
Car del mar offered me a very competitive price on a car in Split (Croatia). Had my doubts since I've never hired through them before. Got a brand new car from their supplier Oryx. Upon return everything went smoothly and the car was perfect. Could not have gone better. All my doubts were for nothing. Will def. hire here again next time.
- Clare
- 2 Reviews
Love the all inclusive deal
This is the second time in 12 months we have rented through CardelMar and the price was excellent in Mexico and all inclusive, so no need to worry about buying insurance in Cancun. The car we rented was tatty, but fine and large enough for a family of four. Great value and no hassle!
- Peter Pennington
- 1 Review
Excellent value for money.
I picked up the vehicle from Keflavic airport. It was clean and the type requested. The service was quick and efficient both on collection and return. No hassle, trouble free motoring. Many thanks.
- Ann Pottage
- 1 Review
great experience!
everything went like clockwork with this company. We missed our connecting flight into Sydney so I had to phone twice to Europcar to change our pick up time but they were great, and the rep waited for us till 11.30pm so we got the car on arrival- great service!
- Yoram Horowitz
- 1 Review
- Paulo Santos
- 1 Review
- Heer J.Th.F.
- 2 Reviews
everything handled kindly according planned order
booking , and questions where politely handled , car pick up and return according to expectations . AVIS Car was new and nice at SFO airport.
- Harold Malcolm Lloyd
- 1 Review
A few niggles
Dear friends
These comments relate to a 4-day hire in the Algarve - with Avis.
1. Car collected in the dark, impossible to examine it. Slight damage noted following morning. Avis advised by phone; I was assured their records would be annotated accordingly. Upon return I was told there was no record. It took them 5 minutes to locate it on their computer. Until then the damage had been considered my responsibility.
2. Fuel policy is full-to-full. An amount of 74 € was set against my credit card in case I did not return the car with a full tank. Had I returned the car three-quarters full the total amount would have been debited.
3. CarDelMar supply a payment voucher. At end of hire Avis do their own calculation and deduct the voucher value from their figure. I was required to pay an, admittedly small, additional amount. In theory this could be substantial - with no warning.
4. I wanted to contact CarDelMar by e-mail. Their website says this is possible but I couldn't find the address anywhere - just FAQ or a premium-rated phone line.
5. Avis personnel very welcoming on arrival but (different ones) a bit sniffy on departure. Because of the damage issue ?
I hope this has been a bit of help. I look forward to receiving some kind of response from CarDelMar and/or Avis. Any bets ?
- Ian Davenport
- 2 Reviews
hidden charges totally unacceptable
was hit with GBP 50 'out of hours charge' when collecting the car from Europcar. This was not detailed in my agreement and leabes me with no trust in CarDelMar
- Brian L
- 1 Review
Great rates and service
Hired a car for a short trip to Iceland. Cardelmar rates were good and they quickly confirmed availability. Great service from this company. We hadn't used them before, but will certainly consider them in future.
- David Richardson
- 1 Review
Great customer service from a car rental agency
I rented a car through Cardelmar with Avis in Gran Canaria, and unfortunately it was damaged in a car park when we were not present. Although it suffered only a minor scratch Avis billed me for €443 as soon as I brought it back, even though this was only an "estimate".
Fortunately I had taken full insurance from Cardelmar, and their online claims and settlement service was excellent resulting in a refund befiore my credit card payment for the damage was due. Cardelmar was friendly and helpful on the phone, and agreed to receive files (photographs of documents) by email when they could not be uploaded.
I would thoroughly recommend Cardelmar and will happily continue to use them. But as for Avis -- their "estimate" was a cynical revenue collection exercise that brings their industry into disrepute!
- Vuurens
- 3 Reviews
Cardelmar is great, Hertz not...
The booking with Cardelmar went very great, as usual. When we came at the Hertzoffice at the airport, the employee was not very friendly. She highly recommended several insurances that I did not need, because Cardelmar has an Allinclusiveplus insurance. At that time she told me that if there would be just a little spot on the car, she would claim an amount of 850 euro! Ridiculous!
Other times we make reservations with Centauro, and we never had any problems. Next time no Hertz for us...
- Stephen Allen
- 1 Review
Car Del Mar good.... Advantage France not good!!!
Booked with Car Del Mar (CDM), Great price, good communication, booked all inclusive, no excess, and looking forward to the car hire.
THE FOLLOWING COMMENT IS NOT A REFLECTION ON CDM SERVICE BUT ON THE COMPANY THEY USE IN FRANCE
Got to France, and the company CDM use is Advantage, a subsiduary of Hertz. They use Hertz cars, the old and damaged ones.
Several months after the rental, Advantage billed me for additional charges, "Gold Saga Charge". This has also been reported on several review sites. I did not authorise any additional charges, I did not incur any parking or speeding fines, or any toll fees. I think they try this to see how many people don't check their statements and they clean up on extra costs.
Refund going through credit card company as we type.
Car Del MAr, you need to check with Advantage as they could make you look bad.
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- Helen Walton
- 1 Review
Unauthorised charges. No assistance
Car del Mar took my money for a car booking in July 2012. In december 2012 I received a credit card charge from a third party car hire company. I contacted car del Mar to find out what it was for. After a further month of emailing, Car del Mar sent me an answer: they did not know what the charge was for and that I would have to speak directly to the third party. I have no details for this party. It was then impossible to raise a complaint with Car del Mar, unless I paid to call them on a German landline (from the UK). I find this unacceptable since random money has been taken from my account with no explanation and Car del Mar is refusing to accept any responsibility.
- Matthew Gentry
- 2 Reviews
very good service
Found location fine - when dropping car back it was 3min walk in bad weather so they will take you back with bags to the airport drop off which is a nice touch.
- MARK ABBATISTA
- 1 Review
Hire car caught fire
car caught fire at a set of lights, strangers alerted us. Europe car useless, lost nearly 2 days of our (5 day) holiday dealing with replacement car and issues.
I hire annually through car del mar, however I do not like using europcar
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