I'm new to Halifax as a reward customer and a joint account ultimate reward customer and so far I'm happy with the services offered.
I find the online banking nice and easy and they make it easy to open up savings accounts online.
What I'm most happy about, which my previous bank couldn't do is transfer balances to another bank within 2 hours. Most of the time its allot less than 1 hour
I found the phone support to be fairly good, explaining everything I wanted to know about their new services. Overdraft charges are a ripoff and their local branches are very very poor. I wanted to open a business account with them but every single time they would cancel the meeting at the last minute. I was so fed up that I opened it with a bigger and more successful rival bank.
i was in financial trouble over the past 3 years.
halifax took great pride in adding extra charges to my account and laughing about it.
one month i had £400 in late charges and they couldnt be bothered to help.
eventually after a divorse and a house sale, ive paid off the debts and thought it was all over, but no.
i cant close the account as one advisor says sign this paper i will send you and that will close it, but he sends nothing, another states a joint account needs both signatures, so i try to provide that, except the ex wife is no where to be found. eventually i go to branch where i fill in the correct form for me, and they send one to my ex. problem is its not to the address they have for her, its to my address.
so im stuck with an account i cant use and will never use, customer services who dont help but run me round in circles, and a company who made a small fortune from me in the past few years who squandered it on bad investments and non trainer employees.
goodbye halifax, i will not be back to you or any of your other partner companies
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