My wife and I are frequent long distant travelers and have used Carlton Leisure many times. Everytime they have met or exceeded the best price I can find. If they cant match/better it they explain why with valid points. I prefer to use Joseph each time as he knows my destinations, prefered airlines and times of travel so I don't have to explain things to him, I just tell him the dates he sorts the rest. He is helpful and easy to deal with even though we can be awkward! I would recommend both Joseph and the other staff at Carlton Leisure highly.
Can you believe that I had already booked my flights with Carlton Leisure when I received a called from a gentleman named Rick you advised he could save me £250. We spoke through what implications it would have, I agreed and he made all the transfers. I ended up getting to my destination quicker and cheaper. Spot On! This was after a terrible experience with Opodo by the way, which I wont go into now but seriously don't use them.
My wife and I annually travel to Australia and use business class each time trying to get the cheapest deal I can. I came upon Carlton Leisure this year and dealt with their staff member Abhi. This gentleman is a credit to their company for customer service, I got a great deal using Korean Airlines. Every issue was dealt with quickly and professionally by Abhi. I thoroughly recommend Carlton Leisure and particularly recommend ABHI for his service.
Actual score 4.75
I have used Carlton Leisure for a few years now, for both single destination return flights and multi-city flights.
Every time I use them they have provided either the lowest or as near-as-damn-it-lowest fares.
What is more - when I make an error they swiftly and efficiently get it sorted (but always double-check the dates/times of flights).
What is more I DO recommend them...
Exceptional customer service..!!
Mr John Joy is a great personality who always goes that extra mile to help me in finding the right ticket and of course the right pricing.
John is very patient and had always listened to what I have to say. It’s been an absolute pleasure working with Jon and I must have used John’s service for about 10 times by now and every time I get outstanding customer service from Mr Joy. I will certainly recommend anyone to try and use John’s service for all their travel related needs.
Carlton leisure is one of the outstanding firm with its customer services. I have been booking tickets with carlton for more than four years.I always managed to get affordable tickets with them.Staffs are very professionals n friendly. Mr John is one of the brilliant guy who helped me to get my travels sorted with best rates.Im so glad to write this review.
I have been dealing with Carlton Leisure since year 2009 and I always had one contact person since I have started using their service. Mr John Joy is a great personality who always goes that extra mile to help me in finding the right ticket and of course the right pricing.
John is very patient and had always listened to what I have to say. There are occasions where I had to change my booking a few times before I gave him the final confirmation and I really appreciate his patience and consideration on all occasions. It’s been an absolute pleasure working with Jon and I must have used John’s service for about 10 times by now and every time I get outstanding customer service from Mr Joy. I will certainly recommend anyone to try and use John’s service for all their travel related needs.
Thaslim Kaja (Taz)
On my first call I was amazed to find Carlton Leisure were able to quote a price nearly £200 cheaper than other companies I had spoken to.
Sadly I didn't act quickly and when I called to book a week later those tickets had gone.
This led to many calls backwards and forwards as our operator, Joseph tried to find us the best deal. I think we were very awkward customers, frequently changing our requirements and asking Joseph to check for new options but he remained polite and patient throughout.
Best of all, we still got a deal £100 cheaper than I could find anywhere else!
Thank you Joseph!
We are a family of 5 and had recently organised. A trip with Carlton leisure, to Thailand.we started on the 10th July and came back on the 31st July. We had decided to travel to three parts, Bangkok, Changmai and Kohsamui.
We ere given very good advice, offered a very good package and good flights. As we had chosen the hotels, we wanted our agent Mr Pasindu to try and book the hotels to our specifications and preferences of rooms. All our requests were agreed to, and we even specified what kind of transport we need to and fro from the airport. We were not disappointed at all. The agents namely Destination Asia at the other end were prompt, knew what our needs were and even gave us fresh towels on arrival. To freshen up!. I cannot commend this travel company enough. We were worried as we had no experience of travelling to Thailand before. Mr Pasindu is impeccable in his approach, and no request was too much for him. Thank you Carlton leisure for making our trip memorable.
At least one review on this page, by Julia Johnson, is faked. I have found on a range of review sites over 30 fake reviews for Carlton Leisure and brands that use the same ATOL (Civil Aviation Authority) registration number.
In most cases, the names used by the fakers were linked to the promotion of the brands in other ways.
One has to wonder how may other reviews were also faked but used identities that were less traceable.
My evidence for these claims is posted at "Carlton Leisure Watch". http://carltonleisurewatch.hostei.com/Index.xht
After searching on Sky Scanner for the cheapest flights to Thailand, Carlton Leisure gave me the lowest prices (at least £200 cheaper) compared to any other company. I wanted to know more about various other available flights and times, so I thought I'd give them a call. It was Jazz who was able to help me with all my enquiries. She was patient, responsive and she kept me updated throughout the booking process.
I had a very good experience with the service. The staff are every nice and the one who helped me book my holiday named Shane was very kind and very helpful.
For sure I will be using this service again in any of my future planed holidays and I recommend this company to anyone.
It was a pleasure dealing with Joseph. He searched all available options I made a number of changers before booking. He was very patient with me also I the fact that I had to pay over the phone I was a bit reluctant giving my details over the phone as I was involved in a fraudulant transactions. But now that I have received my tickets I will certainly reccomend Joseph to my friends that are looking for tickets. He is a asset to your organisation. No he did not pay me to sat this. Regards Kevin Govender
Just thought I'll give Carlton Leasure a ring to confirm check-in baggage and was extremely pleased with their customer service. Upon enquiring further, I found that their prices were also cheaper than the online offer of Skyscanner. I booked two return flights with them and received my itinerary within 40 minutes. Special thanks goes to Jazz (travel consultant).
Carlton Leisure was coming in at around £300 cheaper than all the other providers on Sky-scanner so I thought I'd go with them. Anyway, a day goes by and no e-ticket. I call them up and it was like I'd got someone out of bed! '...'ello?'... :) Guy ends up putting phone down on me as I couldn't understand what he was saying. Online department busy so couldn't talk to anyone about it. 1 more phone call later and spoke to a helpful chap who emailed me my e-ticket there and then. Called Thai Air to check and everything tickety boo. So, I'd use them again...saved my self £300!! :)
I must say that the service provided by the good people of Carlton Leisure is unbelievably amazing. Just when you think you will never even start your route to your destination, you get reassured by Carlton Leisure that they do understand your needs and they will try to go out of they way to get you there somehow. I have never used Carlton Leisure before but my experience with them today will definitely cause me to stay with them and become a regular customer should I need to travel. I strongly recommend Carlton Leisure to anyone. They do try their best to serve and support their customers needs. Thank you indeed for the superb service!
excellent deal to Colombia, bought a return ticket to Colombia and initially it was a 2 stop flight via America, next day I got a call from them giving me a better option and less waiting time.
flying out London in August, so let's hope my flight goes smoothly well too.
Carlton Leisure are not members of ABTA and those considering using this company or its offshoots might like to see a list of complaints compiled at Carlton Leisure Watch http://carltonleisurewatch.hostei.com/Index.xht
Companies using the same ATOL registration number as Carlton include:
A1 Flight Group.
Business Class Flight
Carlton Leisure Corporate Travel
Carlton Travel & Tours
South America Flight
Tickets To America
I have had issues with refunds following an airline cancelling flights that I had paid for a month earlier and deductions made despite Carlton's terms and conditions.
I wouldn't say they were rude, but their service and attempts to charge when they have no right to leaves a lot to be desired.
Do not use this company to book your flights. They charged my parents 180 pounds more than the flight cost with united airlines and was not able to tell me what for? still waiting for an answer 1 month later terrible customer service. My parents are elderly not a good feeling when they can not give you an answer to what the additional costs were for? Shame on you Carlton Lesiure terribly rude agents Ronnie was extremely rude! DO NOT USE THIS COMPANY!
I booked return tickets to Vietnam with Carton Leisure and initially they were fine, the e-ticket arrived straight away.
However, during my trip they changed my return journey due to a cancellation which required a change of airports and seriously inconvenienced my journey.
My partner was on the same itinerary with Alternative Airlines who sorted his flight out no problem.
Carlton however, demanded £120 to replace my original fights and were rude about it too. In the end i just bought an additional ticket from BA for only £60 - half what Carlton wanted to alter the trip..
All in all a company best avoided.!
i got carltonleisure through cheapfligths.com as they were quoting a good price for my flight form london to cochin . Carlton leisure are really the best prices and very helpfull,well recomended.MrJohn is very friendly and he has offered has reasonable tickets.keep it up John.from Preeti ,Bristol,Uk
I have been booking flights with Carlton leisure since the last 3 years . John and his agents are very helpful . I am very happy with the services provided by the company and would always book my tickets with Him. I book almost a dozen tickets a year with Carlton and always gets the best price.
Will definitely recommend Calton Leisure to anyone looking for bargain quality flights.
Have been dealing with them for the last couple of years and they have always been very helpful and given excellent customer service; particularly Abhi who has always gone an extra mile to help me find a good deal.
That’s what I was expecting from the travel company as last year I booked flights to Detroit with some different company and left stranded at the airport because the travel agent didn't have courtesy to inform me. God job Harry keep the good work going.
This is the third time that we have booked with Carlton Leisure, and without exception the service offered to us on our long haul flights to India has been exemplary.
The customer service we have always recieved has been first class, the rates have been ultra competitive, and nothing is too much trouble.
Abhi, has been tireless in his efforts to secure the best deals for us, and we have always enjoyed a completely stress free experience safe in the knowledge that we have also secured a cracking deal.
No hesitation whatsoever in recommending this company to any would be long haul traveller.
Thank you Abhi, and all at Carlton Leisure
I have booked my British Airways flights through Carlton Leisure travel agents and I was severely mis-informed about my flights from a gentleman called Harry (had a strong Indian accent) - He made errors on the booking and when pointed out he was very rude and asked more money to get those errors corrected. We end up paying more for our tickets - Dont use this travel company, get your tickets booked directly from BA, trust me you'll save money and time.
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