Car Parts 4 Less reviews

Car Parts 4 Less reviews

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9.0
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Good Customer Relations

I ordered brake pads for my car on the 17th March and that was the easy bit. I emailed them after 2 weeks of waiting for delivery but no reply. I also tried speaking to them a couple of times using their chat service but got nowhere with that. After waiting 3 weeks I rang Customer Services who admitted to making a mistake with processing my order. Fair enough but after being promised next day delivery it was a further 5 days before my brake pads arrived.

Update

I had a good constructive discussion with CP4L Customer Services this morning and was assured that this was a one off mistake. They explained what had gone wrong my with processing my order and apologised for the way things were handled. I'm happy with the explanations given and I'm very impressed with the way they have dealt with me since. I will order from them again in the future as good customer service is a hard thing to find nowadays.
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Excellent

I ordered all the parts for the service on my Seat Leon, 4 filters and 5 litres of oil from CP4L. Significantly cheaper than EuroCarParts (although same company i think!).

Ordered Monday arrived Wednesday morning with free delivery.

Very happy with my experience and would use again.
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Very good overall, but the a pain on claims backs.

Very easy to use site, and the online chat with customer services is very handy. Order regularly from the site but having to claim back the VAT (in Jersey, CI) AFTER the order is received is a real night mare, especially if the total is over £240 as I then have to pay import duty, then claim that back too.....other than this, I'd recommend the site to others. Would be so much better if the VAT was taken off at the checkout like 95% of sites.

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Amazing Customer Service

I have just bought bosch Wiper blades for my Seat Altea.

I just entered my registration number and the system identified my car and told me what I needed to buy. The price was cheaper than I could buy them locally and they were delivered to my door in two days.

Absolutely Brilliant can't fault them. I have ordered from this company before and the service never changes.

If you need car parts and you can wait two days for delivery do it here
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Paying for their mistakes

Amended:
Customer service manager contacted me and arranged a collection for the battery (free), wasn't fully explained in their e-mail reply to my original message. Resolved quickly and amicably and would use carparts4less in the future.

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Purchased a battery through their parts-finder having identified the parts I needed by using my car registration. (Used before, no problems).
Received my battery and it was nearly twice the size of the battery it's replacing. I contacted customer service to tell them there's been mistake, they apologized but appeared to imply that it was my fault for selecting the wrong item (despite using the registration finder).
Having called customer service to see what went wrong, all but one of their batteries were the incorrect size and fitment for my car. The car's battery size has been the same since 1989 to 2005. The battery selection specific for my vehicle were also for the wrong place, the battery is fitted in the boot, and not the bonnet.
I informed them of this, and received no reply.
carparts4less.co.uk

Reply from carparts4less.co.uk

Hi Cered, My apologies for the incorrect battery you received. Our customer Service Manager is calling you now.
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The best prices online

Excellent service, the best prices online, free postage and great products that seem to last forever!
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So far NO change !

As always, dealing with this company has been a pleasure.
Items arrive when they should.
The prices Quoted are excellent.
On the odd occasion that I have to return an item (because of my ordering error)
The process is remarkably easy .
Dealing with customer services is simplicity in itself ,as the staff are far superior to other sites that I have dealt with in the past.
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Great Company

Ordered a new car battery at a very reasonable price, unfortunately the credit card company had a problem with my address and would not authorise the purchase. After several phone calls and e-mails the matter was resolved and the battery was delivered the next day. Excellent service, first class customer relations and product exactly as described.
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OE Quality Parts

I had not used carparts4less before, however I am impressed with the quality of the parts. They were OE quality without main dealer prices, delivery was next day and the courier tracking was excellent.

I would have no hesitation in using carparts4less again,

Thank You
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Pay more to correct their mistakes - be warned!

Ordered wipers via their parts finder where, if you put in your reg number, it will then come up with what exact model car you have and also the correct parts for your car. Ordered wipers they listed, when they arrived it soon became apparent that these wipers would not fit onto a conventional wiper arm, which my model of car has. After emailing them to inform them of their error they emailed me a return number and said they wont collect the incorrect items and asked me to send the items back, no hint of an apology for their error. Fine I thought, as long as they refund the carriage back to them. Received an email today to say that unfortunately they don't cover the cost of return carriage.

To sum up, they tell you the wrong part you need, they send the wrong part, don't apologies for their error, expect you to return the item and for you to pay the return carriage.

Terrible customer service!
Iain found this review useful
carparts4less.co.uk

Reply from carparts4less.co.uk

Hi Craig, my apologies for the incorrect part you received. We have been desperately trying to contact you for the past 3 days via both telephone and e-mail, and left a number of voicemails, but unfortunately have been unable to make contact.
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Review by confirmed purchaser

Never Bought Car Spares Online Before

Never bought car spares online before and had a search for some brake pads for my daughters car. I found the car parts 4 less website very informative, complete with photos of the parts so at least you can see if it is the right variant for the car I question.

There was a choice of manufacturers available with all the prices displayed. It's a while since I bought any brake pads, but I felt that their prices were very good and the delivery by UPS was included (next day delivery if required at a small cost). If I need any more spares then this is the place to look first.

On a side note, my local car spares didn't have the parts I needed in stock when I checked, somI could have got them quicker from Car Parts 4 Less if I needed them in a hurry.
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Excellent...

First of all, the website is awesome and very cool to use. Fast finder tool is just amazing. On top of that, they deliver via UPS.

I have used this website few times and every time the transaction was flawless. I will 100% recommend this company to anyone looking for good quality parts at competitive prices with good customer service and satisfaction.
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Great Service, quality parts..

I thought i’d take out the time to write a review as I feel Carparts4less deserve some credit...

I’ve been using them for some time now and have never been let down by their service.

The biggest plus point in my opinion is their rock bottom prices for well recognised (original manufacturer equivalent) brands, – MUCH CHEAPER than my local supplier and they also seem to be cheaper than the other fellas online!

As if this wasn’t enough they’re even doing a ‘Spend and Save’ promo at moment - can’t ask for much more really...

To sum it up – quality parts, great prices and excellent sales/after-sales support. Well done guys - you have a loyal customer !!
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Won me over :)

After using several local motor factors to buy service parts for my car I finally decided to try out Carparts4less. I was wary at first, as I had never used an online parts supplier before. But I was assured by their straight forward returns policy and best price promise.

Anyway, so far so good i thought so I went on to order a couple of parts (not a very big order cos I wanted totry them out first!) .. their delivery service was spot on! (must say when I saw a UPS van turn up at my door step I knew there was no messing around here! )

So.. definitely a great find for me, and will certainly be using them more often as they proved to me that they CAN deliver - two thumbs up from me! :) ..
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Great Parts, Great prices but website could be a bit easier to use

I always order my parts online, and have used CarParts4less once before. I have recently purchased a different car, but went for the normal parts.

When they were delivered, i went to fit them to find that the Air filter was the wrong shape - I spoke to Alex from the Customer Service team who showed me what went wrong. The filter was replaced, and the car is up and running like new.

So, parts and prices are perfect - but it should be a bit more obvious if there are different parts to choose from.
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Saved £120 on my service! =)

i have always given my car to my local mechanic to service, however as its getting older i thought i'd give it a go myself.

it was quite easy to find the parts, and i paid using Paypal as it was my first time using the site.

all of the parts turned up, however i did notice the brands you order aren't always the same - I selected Hengst, however i received Bosch which i found out are both the same.

using a Haynes manual and a few basic tools i managed to change the oil, filters and front pads in one afternoon and saved £120!

thanks
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Good Prices, Delivery by UPS

This is my first purchase from Carpartsforless and it all went as planned.

The quoted price for the parts was good, the correct parts turned up within 2 days on the standard UPS delivery. So all in all I'm happy.

I will be using them again. Thank you

carparts4less.co.uk Details

LOW PRICE GUARANTEE

We guarantee that our products are the lowest that you'll find Online. Full details available from http://www.carparts4less.co.uk/low-price-guarantee

FREE DELIVERY

Free UK Mainland Delivery on all orders

WIDE RANGE OF PARTS

We have more than 500,000 parts in stock, in the UK and ready for immediate despatch.

About this company

Visit Car Parts 4 Less

Contact information

Call us on: 0333 332 1500
We live here: United Kingdom

Category

Car Parts 4 Less is ranked 22 out of 41 in the category

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