Great company, I decided to look online for Underlay as the local carpet shops seemed to want miles too much. I did my research and knew exactly what I wanted. The Carpet Underlay shop was the cheapest, so I ordered yesterday and its arrived this morning. Very pleased would be happy to order from this company again
Stay clear if you are not certain about your purchase!!! I purchased 2 rolls of underlay from carpet underlay shop, when they arrived we decided that we would prefer the slightly better, more expensive quality. Today, I rung and advised them that I wanted to return the 2 rolls I originally ordered and order 2 rolls of the more expensive underlay.... only to be told that I would be charged over £14 for returning and an additional £7.95 for delivery. Bearing in mind that the same courier would collect my returns on delivery of my preferred underlay! Carpet underlay shop were NOT willing to help me, appalling Customer service! I find this ridiculous, and I will not be using this company again!
Ordered Sunday night recieved Tuesday morning, brilliant service company sent emails to confirm payment and delivery. Would not hesitate to use them again and recommend them, so much cheaper than the hight street as well! Brilliant
Recommended provider of carpet underlay, had no problems at any point, very satisfied. :)
I did a fair amount of comparing with other companies and based on product cost, delivery cost and delivery time I found that Carpet Underlay came out on top. On this basis I would recommend this company to all and furthermore the option to select a more suitable delivery time I thought was great customer service. I wish you well in business.
Underlay arrived promptly and was exactly what we wanted at half the price quoted elsewhere
We had already decided to replace the flooring throughout our new home when we purchased as it was a mix of colours and textures, some of which was 11 years old and threadbare in places.
Although my partner and I are thrifty, upcycling and doing work ourselves, we would never recommend scrimping on carpet and underlay as it is not something one would like to be replacing on a regular basis.
We read reviews of various underlays and decided to go with the 'Cirrus' by Cloud 9. When we spoke to the store that was supplying our carpet, they told us they could supply Cloud 9...great, we thought, until they told us the price was £10 sqm!
We knew Carpet Underlay Shop was able to supply it in complete rolls and cut lengths which worked out to under £3 sqm, a rather LARGE saving I'm sure you'll agree. They even had a promotion running which included a small pack of Gripperods...fantastic as we found the rear of the lounge was missing them for some reason.
The whole process from ordering to delivery was smooth and we would certainly do custom with Carpet Underlay Shop again as and when we require. We've already recommended them to family and friends, and we highly recommend them to the public as well! :)
We couldn't afford too much for underlay so decided, after looking round locally to go online . Glad we did ,got just what we wanted at a price we could well afford. Great value for money and delivery was a first class service. Many thanks.R.& P Wood.
Originally ordered my underlay from CarpetRight ware I bought my carpets from then when I got home I thought I would check prices online found this company & got much better quality underlay for half the price cannot be faulted on service & delivery & the product is excellent.
Bought underlay from local DIY shop , had a thought when I got home and looked on line , couldn't believe the difference in price , paid a quarter of the price to do whole bungalow than what I did pay to do one room , needless to say the DIY shop bought one went back , ordered on Thursday evening ,paid for next day delivery which turned out to be Monday ? Product arrived , well packaged good quality , so didn't mind waiting till the Monday , excellent .
I paid £56 pounds to have my items delivered on a Saturday morning, however when these items arrived half of the underlay was missing and the other half was damaged. I could not split the delivery and had to reject all the items.
They redelivered the following Tuesday and refunded the Saturday delivery charge, this time round the items were all present and undamaged. The frustration for me was that they still charged me £20 for next day delivery, I would have expected to have received a free delivery due to amount of hassle and aggravation caused by not having the items on the Saturday as requested.
Good products, just lacking the level of customer service required to be competitive in the online market.
Underlay ordered online and was delivered the next day as promised. The delivery driver followed the delivery instructions to the letter which resulted in a hassle free delivery. The underlay was well packaged and undamaged. Couldn't ask for more.
I found the underlay cheap and exactly what I wanted. It was delivered the next day as promised and the delivery charge was quite reasonable as well. I would definitely recommend using them again in the future.
We own a Border Collie who loves playing ball both indoors and out. Unfortunately the drag co-efficient of her paws vastly exceeded that of the Berber rugs on our oak floors, resulting in world-record style slalom slides. We have completely solved this problem with a sticky carpet underlay made by Duratex and sold by the carpet underlay shop. Not sure the dog is as keen but we are delighted! Next day delivery too. We are very pleased ane recommend Carpet Underlay Shop unreservedly.
Carpet underlay shop is perfect to get quality underlay and a quality price, easy to website, and give you lots of information on the underlay on what room it would be best for and best of all easy to understand prices, would definitely use Carpet Underlay again
We wanted thick underlay for our room, which can be a little chilly. The info supplied on line regarding your products was easy to understand and tog ratings where available so we could get the thickness and warmest for our needs. We were also impressed with the delivery cost - Now adays you get charged the earth for a delivery service but £7.95 was well worth it and it was delivered within two days. We have already recommended and will continue to. Credit where credits due. FANTASTIC.
Easy to lay, economical and ecological. Excellent value.
Starting with the web site, very easy to use and the products are easy to view and of top quality . The price of the products were hard to believe but believe it or not I don't think they could be beaten for price or quality !!
The delivery was out of this world I had an e-mail on dispatch with a date on which I should receive the items and true to their word they were on the ball ! The standard delivery came the next day .
The whole experience has been amazing thanks very much I will be using this shop again and would 100% recommend to anyone
I ordered 2 rolls of coir matting which arrived in an impressively quick time. The quality is spot-on, just what I was hoping for. It was the best price I could find on the net. I'd definitely recommend to others.
Have used the Red Treadaire before and still think it is one of the best underlay's. I was told by my carpet supplier, that it was no longer available. As I had used the Carpet Underlay Shop before (under its earlier trading name) I still found it listed on it's website. I did also find it listed on another website but the Carpet Underlay Shop prices were still very competitive. I placed my order on line and I have to say the underlay was despatched very promptly and appears to be still of the same quality, so as you can see I am very pleased.
If I had to make one slightly negative comment, this would relate to the packaging. I am not sure whether this is a problem with the shipping company or packaging at source. Both rolls, of Treadaire, although very heavy, had the polythene outer wrapping badly torn or damaged and in the case of one roll the contents was falling out of the wrapping.
Except for that comment, full marks for an excellent service
I had some reservations as the price quoted for exactly the same product was so much cheaper than elsewhere, but the savings were too great not to give it a try. I submitted my order at 13:58 on a Friday and received an immediate acknowledgement, then 4 minutes later got an update saying it was being processed , then exactly 2 hours after submission of the order I received a notification that my order had been dispatched, and it arrived the next morning in perfect condition! Extremely impressed, and would highly recommend to anyone.
This underlay is excellent quality and far superior to a well known carpet stores. It was also half the price quoted by them.I consider that a result! The ordering process was really easy from start to finish.Will definately use again.
I was a bit anxious about ordering unseen products but the Rug Grip works perfectly and the cheerful, red entrance matting is superb.The best aspect of the transaction for me was the patient help given to me, an aging, non-computer literate OAP by a charming member of staff, as I struggled to order online. Thank you!
arrived on time ,,very easy to order....and pleased with the non slip for rugs,,,fitted well under my Laura ashley oriental rug and no movement at all ,,,its a great purchase at a good price......
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