I received 2 rolls of Treadaire Dreamwalk, delivered to my work address and signed for by a member of staff, not myself. After picking them up and moving them, I noticed a rip in the side of the packaging and a 10 cm rip in the side of the underlay. This coupled with the mud all over the packaging, which had to be transported home in my car (now filthy, like my clothes) led me to contact customer service with some photo's. The reply: -
"We are sorry to hear of your disappointment. Please accept our sincerest apologies. Unfortunately, As the goods were signed for in good condition and not marked on the signature as damaged, our hands are tied and there is not a lot we can now do"
I think this is a well used response and they are very aware that it is impossible to check a delivery fully until it is very closely inspected and fully unwrapped. Which will never happen whilst a delivery driver is standing in front of you tapping a pen on the signature box. My advice: Order from someone else or don't sign the delivery document until you have unpacked and checked everything. Be warned!
This was the second time that I had used the Carpet Underlay shop and the second time they got it spot on. Placed the order just after 12 noon and it was delivered just after noon the following day. Great products, great prices especially as the shop that I am purchasing my carpet from was nearly 3 times the price for the underlay.
I looked around online for good prices and suppliers and decided to Order from Carpet Underlay Shop as their website was very comprehensive and easy to navigate too. I had a query about a couple of different underplays which I wanted an informed opinion on so rang for advice. The phone line wasn't premium rate, and I didn't have to wait long for a reply (so bonus points for both of those!) The advice was given in a very pleasant and courteous manner and was comprehensive and helpful. I went on to order online and that went well and smoothly. I then realised that I'd made a mistake in my measurements and had ordered too much so rang again. This time I spoke to somebody different who was equally helpful and sympathetic and said they would rectify my mistake and refund me what I'd overpaid. This was done very quickly and I received a phonecall and an email informing me of the modification of my order. My order arrived this afternoon, in spite of the very bad weather conditions. I can't recommend these people highly enough and would certainly buy from them again with confidence. Thank you and blessings on you and your business, Carpet Underlay Shop!
I bought one roll of Envirolay 42oz felt (all I needed for hall & stairs). Swift delivery and on time. Superb quality - better than waffle, foam, etc AND even with delivery, less than half the price of the cheapest! I am impressed - a happy bunny!
Easy to follow ordering process, excellent communication with regard to status of delivery, very good quality at at least half the price of high street competitors. Delivery was very prompt and goods arrived in a perfect condition. The delivery man was also very polite and helpful. Would not hesitate in using again!!!
Great company, I decided to look online for Underlay as the local carpet shops seemed to want miles too much. I did my research and knew exactly what I wanted. The Carpet Underlay shop was the cheapest, so I ordered yesterday and its arrived this morning. Very pleased would be happy to order from this company again
Stay clear if you are not certain about your purchase!!! I purchased 2 rolls of underlay from carpet underlay shop, when they arrived we decided that we would prefer the slightly better, more expensive quality. Today, I rung and advised them that I wanted to return the 2 rolls I originally ordered and order 2 rolls of the more expensive underlay.... only to be told that I would be charged over £14 for returning and an additional £7.95 for delivery. Bearing in mind that the same courier would collect my returns on delivery of my preferred underlay! Carpet underlay shop were NOT willing to help me, appalling Customer service! I find this ridiculous, and I will not be using this company again!
Ordered Sunday night recieved Tuesday morning, brilliant service company sent emails to confirm payment and delivery. Would not hesitate to use them again and recommend them, so much cheaper than the hight street as well! Brilliant
I did a fair amount of comparing with other companies and based on product cost, delivery cost and delivery time I found that Carpet Underlay came out on top. On this basis I would recommend this company to all and furthermore the option to select a more suitable delivery time I thought was great customer service. I wish you well in business.
We had already decided to replace the flooring throughout our new home when we purchased as it was a mix of colours and textures, some of which was 11 years old and threadbare in places.
Although my partner and I are thrifty, upcycling and doing work ourselves, we would never recommend scrimping on carpet and underlay as it is not something one would like to be replacing on a regular basis.
We read reviews of various underlays and decided to go with the 'Cirrus' by Cloud 9. When we spoke to the store that was supplying our carpet, they told us they could supply Cloud 9...great, we thought, until they told us the price was £10 sqm!
We knew Carpet Underlay Shop was able to supply it in complete rolls and cut lengths which worked out to under £3 sqm, a rather LARGE saving I'm sure you'll agree. They even had a promotion running which included a small pack of Gripperods...fantastic as we found the rear of the lounge was missing them for some reason.
The whole process from ordering to delivery was smooth and we would certainly do custom with Carpet Underlay Shop again as and when we require. We've already recommended them to family and friends, and we highly recommend them to the public as well! :)
We couldn't afford too much for underlay so decided, after looking round locally to go online . Glad we did ,got just what we wanted at a price we could well afford. Great value for money and delivery was a first class service. Many thanks.R.& P Wood.
Originally ordered my underlay from CarpetRight ware I bought my carpets from then when I got home I thought I would check prices online found this company & got much better quality underlay for half the price cannot be faulted on service & delivery & the product is excellent.
Bought underlay from local DIY shop , had a thought when I got home and looked on line , couldn't believe the difference in price , paid a quarter of the price to do whole bungalow than what I did pay to do one room , needless to say the DIY shop bought one went back , ordered on Thursday evening ,paid for next day delivery which turned out to be Monday ? Product arrived , well packaged good quality , so didn't mind waiting till the Monday , excellent .