I bought a car from Carshop Cardiff, last March (2013). I found the Service exceptional. The Salesman help me and my wife in finding the right Car. He explained the features of the Car very well; and went to test drive it with him. He is very patient; in answering questions. The Finance Manager also presented several products that can go with the Car Sale. There's no pressure to buy them. The interest rate is very competitive. I came in late afternoon on a Sunday; so I have to pick up the Car the next day. I found everything went smoothly. All the Staff that I encountered are courteous and helpful. Overall everything was quite fast and efficient. I would definitely recommend for anyone who is shopping for a Car.
Where do I start with Carshop, it is a tricky one. I have bought 2 cars so far this year and the cars have been a bargain, Carshop sell cars at a fantastic price. Their finance packages are competative and their sales techniques and customer services are truly terrible, seriously bad and really annoying. Please Carshop, if you bother to read your reviews, the cars sell themselves as they are well priced, but you are driving customers away by the use of target driven, high pressure sales techniques (starting with being mobbed as soon as you walk through the door), a 'just sign it' attitude and a complete lack of fulfilling promises about the cars such as carrying out repairs properly, or indeed at all. Once you sign up, Sales lose all interest, they have their sale. Customer services dont care about you as they just view customers as hassle. Guys, the cars are great, spend a bit more time sorting sales an customer services out and you will be the number one car supermarket.
I had never heard of the CarShop and discovered them whilst browsing for a used Mercedes C Class online. I had already gone to view a number of cars at different sellers and been disappointed with the condition of the cars. I saw a car I liked on the CarShop website and phoned to enquire about it, during the course of the conversation it became apparent to me that I had most probably found the place I was going to buy my car from, not only was the person on the end of the phone courteous, polite and knowledgeable he was not pushy, there was no attempt at pressuring me to buy.
When I visited the showroom the service was perfect, I bought my car which was immaculately presented. The process was professional and completed faultlessly.
I also know that I could not have bought a better Mercedes C Class than the one I bought from CarShop and nor could I have got one at a better price. I have no reservations at all in recommending the CarShop Cardiff.
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If you buy a car from CarShop and find the same car available locally within 48 hours at a lower price we will offer to refund the difference in price. And not only that if your not satisfied with your car you have 7-days in which to return it to us.