Had a bad experience with these dry lunch pricks. Had payment pending showing on my account for over a month, shows they received my phone! I want to know I anyone has paid these people a visit and if so is there any security? Big lumps? Not one to shy away but police won't do anything so time to take this into my own hands! They've no doubt sold my phone on already so I'll have to retrieve the value of my phone another way! Any help welcomed and should anyone want to join me then reply. Given them the benefit of the doubt with there excuses but time and patience has now run out n I'm livid. Any help or advice welcomed and if any staff from cash 4 phones reading this I suggest the account "Alan Glassfield" is paid up in full or you'll have me on your door! And I will retrieve my goods!
Once a upon a time, Mr piggy was in desperate need of some cash , he thought hmmm, what can I can i do to make some quick cash? Mr piggy done some research on the internet and came across Cash4phones on a comparison site so he was ever so and pleased. Mr piggy got a quote for his Iphone 4s , and Cash4phones offered Mr piggy around £151, Mr piggy though, WOW , this is really awesome.
Couple days later, the big bad wolf(Cash4phones) sent their phone package, Mr piggy was ever so happy and excited so he put his Iphone 4s in the package and sent it right away.
Mr piggy would check his Cash4phones account everyday to see the update of his status but his account would always say’ package sent to customer’. Mr Piggy then sent an email to Cash4phones and a week later still no reply. At this point Mr Piggy got really worried so Ms Piglet told Mr Piggy, don’t worry, you can always ring Cash4phone so Mr piggy got excited again and had hopes. However, Mr Piggy later discovered Cash4phones didn’t have a PHONE NUMBER on their wedsite and also discovered his email had bounced, Mr Piggy was very annoyed and felt very aggrieved.
Later that evening, Ms Piglet wrote a letter for Mr piggy and he though, this is great Ms piglet, so he edited the letter and posted It first class. A few more days went by and Mr Piggy had no communication from Cash4phones and later discovered the company was Investigated by BBC watchdog.
The moral of the story is I was CONNED AND THEY HAVE STOLEN MY PHONE AND IM GOING TO TAKE MY ASS TO A SMALL CLAIMS COURT.
I DID TRACK my phone and it was delievered according to Royal mail,
AVOID THIS COMPANY AT ALL COST AND DON’T BE A VICTIM.
Phone was recieved on 2/12/2013 according to Cash4phone, according to royal mail it was 22/11/2013, i think we both no who is telling lies. I find it very strange how since posting this review, they have updated my account around the time i last posted this comment, 3 days later and payment still pending, BAC transfers takes 24hours, Ive worked in bank before.
MY MESSAGE TO CASH4PHONE- i NO YOUR READING THIS, I ADVISED YOU TO PAY ME BY 06/12/2013 OR MY PHONE BACK, iVE ALREADY TAKEN LEGAL ACTIONS AND I WILL BE SUING FOR FULL PRICE OF A IPHONE 4s AT ITS NORMAL RETAIL PRICE. BAC Transfers DONT take 3DAYS, it take 24HOURS.
important info ive just discovered....
This MESSAGE I COPIED ON HERE, PLEASE READ IT, AND TAKE THEM TO COURT BEFORE THEY ClOSE THIER BUSINESS.
PREVIOUS EMPLOYEE - (THE TRUTH ABOUT C4P) THEY REPORTED MY LAST POST....
ALL THE POSITIVE ONES ARE DONE BY CASH 4 PHONES THEY HAVE PEOPLE IN JUST TO DO THE FAKE GOOD REVIEWS.
CASH 4 PHONES ARE CURRENTLY GOING THROUGH THE PROCESS OF CLOSING DOWN, THEY RIP EVERY ONE OFF AND ALWAYS HAVE DONE SINCE I STARTED THERE BEFORE.
I HAVE FOUND OUT THAT THEY ARE GETTING EVERYONE'S PHONES IN, NOT PAYING THEM UNLESS THEY GO ABSOLUTELY MAD OR TURN UP AT THERE ADDRESS THEN THEY ARE JUST GOING TO DISAPPEAR.
HAVE YOU EVER HAD AN EXPERIENCE WHERE YOU HAVE NOT RECEIVED YOUR CHEQUE THEN YOU RING UP AND THEY SAY WE WILL CANCEL AND REISSUE, WELL GUESS WHAT THE CHEQUE WAS NEVER SENT THEY ARE SAT IN A DRAWER WAITING UNTIL THE CUSTOMER RINGS, HOWEVER ALL THESE CHEQUES HAVE NOW BEEN SHREDDED THEREFORE ANYONE AWAITING A CHEQUE WILL NEED TO RING AND GO MAD.
I FEEL FOR THE CUSTOMER SERVICE TEAM AS IT IS NOT OUR FAULT WE GET ORDERS BY THE BOSS AND HAVE TO FACE THE BRUNT OF IT, WE GENUINELY DO NOT KNOW WHEN YOU WILL GET PAID WE JUST GET A SHEET SAYING PAYMENT DATES AND IT COULD CHANGE AT ANY TIME. I HATED WORKING HERE BUT OBVIOUSLY WE ALL HAVE TO PAY THE BILLS SOMEHOW.
EVEN OUR WAGE USED TO GET PAID LATE SO IMAGINE IF THEY DO NOT CARE ABOUT US THEN THEY DEFINITELY DO NOT CARE ABOUT YOU.
DO NOT SEND YOUR PHONE AND DO NOT GET INVOLVED WITH THESE LIARS!!!!!!!!!!!
10 minutes ago
Willing to visit cash4phones if everyone contribute towards my ticket
Hey guys , for those who think they have be scammed or feel aggrieved, Im willing to go london office and pay cash4phone a visit, Im willing to give my number out and you can speak to them yourself, all i believe i think i would need is a order Number.
I am currently living in midlands and live 1hour and 40 from the Cash4phones office, im willing to go london if my ticket is paid for or if everyone contribute towards my ticket, my ticket, its about 40 pound.
Quite busy with work but willing to take one day next week or week after to sort these people out.
Email me firstname.lastname@example.org
I sent 2 phones to cash4phones in early October. One was in perfect condition the on line site offered £120 and £30 for the other. They sent a message saying the £30 one was fine but the other one has significant cosmetic damage and would only offer £80 for it and to send back would cost £8.95.I contacted them and said I was unhappy,they "reviewed" the phone and offered £100 which I reluctantly accepted. According to them the payment has been agreed and forwarded to the accounts department for payment, this was on the 25th October. Since then I have sent queries on their site every other day and have had only one reply apologising saying they were experiencing problems and I could expect payment very soon. I have not received any money and looking at the number of people complaining on Trust Pilot, I am not sure I will. I have contacted Watchdog and strongly urge others who have been robbed by these con men to do the same. I will also be reporting them to Trading Standards as well as issuing proceedings in the Small Claims Court.
I wish I had researched this company more thoroughly before parting with my phone.
I sent them a 2yr old Samsung Galaxy SII in excellent condition for a confirmed value of £103.50. I reinforced their flimsy plastic prepaid envelope and sent them the protected phone via recorded delivery which was delivered and signed for.
That was 2 weeks ago and I have not received any correspondence since.
As previously reviewed, they have no contact number on their website and you can only send a comment by quoting the package barcode number?
I have sent an inquiry to BBC Watchdog.
Is there a Regulator we can ask to investigate this company. Unfortunately unless we can prove 'intent to deceive' then it is purely a Civil Matter.
I have made inquiries with Companies House and they changed their Registered Office on 25/10/13 to Suite 21 5 Spring Street, Paddington, W2 3AQ.
Paul Tillett found this review useful
What an absolute disgrace - they have my phone, don't reply to mails, have no phone number and on top of it all have removed my details from their system.
I shall be going to their office to demand my phone or money AND if that fails small claims court.
AVOID THIS COMPANY LIKE THE PLAGUE.
sent them 3 phones , quote dropped down to a much less agreeable price
had to accept was not worth returning the phones , unfortunately I had also send a good phone after , this was sent recorded , took ages for them to accept they had it finally agreed the cost , still no money after 3 weeks and will not respond
having read plenty of reviews now it seems you have to go legal to get what's owed .
As you can see from all the reviews this is a complete scam and con! You will not be sent you money! I wish I had done some research before using!
However, reading some of the reviews I decided to pay Cash4Phones a visit! Using the address on the letters and websites I visited their office. I was determined to get either my phone back or the money!
When I got there the industrial park where they are based is just a load of offices and warehouses, there is no company sign and just a door number ! with lots of flash sport cars outside! no surprise!
I pressed the buzzer and was greeted by a doorman/bouncer who had a clip board, I could see already he had other names on it!! He took my details and got someone from the company. An indian man greeted me and apologised for the mix up. After confirming my bank details I was promised the money would be in my account the next day. I left with some hesitation on whether it would appear. But it was in my account the next morning by 9am! So my advice, if you are local or in London pay them a visit!!!!!
Chris found this review useful
I am very disappointed with this company I have yet to reciceve my money for my recycle mobile phone ? I've been phoning and phoning nobody answears the phones so i have decided to take this matter further ? I will never ever use this company again to recycle my mobile phones ???
In August I sent my iphone4 to cash4phones - they offered a lower payment - I couldn't discuss this as there were no contact details - eventually they sent an email saying a cheque would be sent. Never got it. Managed to contact them and was told another would be issued after they check the first wasn't cashed. Still no cheque - they obviously have no intention of paying and have stolen my phone
sent 3 phones off 5 weeks ago, not a word from them, no phone numbers no texts nothing, if I have heard nothing before 1st December 2013, I intend to go to the POLICE, and see what legal action can be taken to stop this blatant scam.
Di Brooks found this review useful
Sent off an Xperia T in late September as they quoted £122.02 the best i found. Got an email back stating they found 'Excesive scratching' so can only offer £42. I rejected this offer in early October. I kept chasing they said my issue was passed to accounts who are very busy. I eventually tracked down a phone number which was removed from the web site, twice I waited over 15 minutes and got no answer. Now I find my account on their web site is disabled. My advice take a hit of a few £ and use someone else, do not go near these con artits.
Quoted me £178 for an Apple iPhone 4S 16GB, sent the phone off in the pack they provided...four weeks later i still have no phone returned, no money for the phone and NOT A SINGLE REPLY from the many emails i have sent them and even sent them a recorded letter as advised by Trading Standards. They never answer their phone numbers, the owners are Cypriot theives who keep changint their name currently they are called C4P Holdingd Ltd and if you check them out they have REQUESTED TO CLOSE THE BUSINESS so dont send them anything!!!!!!
Don't touch these people, they are a complete con. They accepted my Samsung phone, valued it at £39.50 which they confirmed after inspection. Now, 3 weeks later, they do not answer emails and have no phone number to call (in spite of saying 'give us a call' on their letter). I have received no cheque and am now about to contact my local Trading Standards people. What a waste of time and money! I would give them no stars if this were possible!
Hayley Hiccup Buscus found this review useful
After recieveng an offer of £45 for my handset I sent it to Cash4Phones. In few days they got back to me saying that there was excessive scraching and they offeret me £16. After long negotiaion they increased the offer, but I was still not satisfied. I asked them to send me a photo, what apparently they couldn't do. Carried on the discussion and they offered me extra £18 (on top of £16) which I accepted. I got my £16 but nothing more. I contacted them on a number of occasions and never heard anything back. I have a copy of our correspondence so I will be contacting trading standards for advice. I wish I read their reviews earlier!
Neil Robinson found this review useful
The company stated my phone was in bad condition, which is was not. Then upped the money to a more satisfactory amount after I had paid the refund charge of £8.95. They then stated the money will be in my account within 10 days along with a refund or P&P, nothing! I emailed them after 21 days they said there is funding issues and cannot send my phone to me because they have recycled it, meaning they have stolen my phone and not given the money for it. Two months down the line, many emails and no money or response!!!! I have taken legal action rather than going up to their office and seeing how they react for stealing my goods!
Sent off my mint condition Samsung Galaxy S2 on 01/11/2013 in the flimsy prepaid envelope I received. I bubble wrapped & packaged the phone so it would not get damaged in transit. Cash4phones quoted £112.05 in vgc which the phone was,it had no marks,scratches & had a screen protector on it from day 1. Also it was kept in a case. Despite numerous times I have e-mailed the company I have not had a single reply asking why they had not offered a payment for it !!!
I am not giving this up & will be doing this poor review on all websites that I can find so that they will be shut down.
Reena Ram found this review useful
Websites now been taken down - been chasing for my money since September - realised quickly I was not going to get my money and now they will restart under another company name - but hey - its legal!!
I have been trying to find out what's going on after sending my 2 old phones a while back, have heard nothing, or been paid, and when trying to find there website, I think it has now gone, or they went bust or make loads of money selling people's phones and not paying the customer.
Same as you guys, had the 'excessive scratching' report, eventually after an eternity settled on £145.00. Been waiting for payment for 2 months and still nothing. I have a confirmation email from them to say they have recycled my handset and payment is 'on the way' but nothing! It's theft, pure and simple . I will never stop trying to get my money because if we stop, then they have won! This was a company handset too on a company tarrif so we have Vodafone going after them.
Dawn Pratt found this review useful
I posted my mobile phone off at the end of October, and was excited to be receiving the values '£90' for my handset. After a good 5 or 6 days had passed and no communication had come from the company or a bank transfer made I checked the website, to find the had decided the handset had 'excessive scratching to screen' - which isn't correct at all. If anything the dent to the top left corner is more factual but they had reduced my valuation to £31. However I accepted the reduced valuation anyway. I tried to contact the company via the email service where I require the barcode that came in my recycling pack ... Which was attached to the slip that went in the post with the handset? So how does that work? There are no other ways to contact the company for me to even demand I have my handset back!! Absolutely diabolical service. DO NOT USE.
Dawn Pratt found this review useful
I sent my phone to them beginning of October.....I phone 4 8g, they had said £114 but after assessing it offered £47 due to "excessive wear and tear" which I knew was not right. So I rejected offer then a 'piers' wrote to me to say they had re assessed and they would offer £87.00 which I accepted & as I had paid £8.95. For the phone to be returned they said I'd get this back too.
On 25th October they said they were paying the money but to wait up to 10 working days ...... No money
Since the 8th November I have written about 6 times- no response
I sent an email yesterday after finding these reviews and I got a mail failure email...... So have they gone bust??? Changed their email??? Has anyone found a contact number for them?? Anyone had a response? How can we get our money!!!!
Similar experience to other reviewers. Sent 2 perfect phones in expecting over £50 based on website details. Was actually offered £32.40 due to 'excessive wear and tear' but decided to accept it anyway. but then I never got paid - sent numerous emails and used the comments section on the website to complain. Initially I got standard email saying wait up to 14 working days (even though a bank payment never takes longer than 3 days), and after that got no responses at all. Found a phone number but it was never answered - just a recorded 'you are in a queue' message - held on for over 30 minutes on several occasions, still no answer. I wrote to them (you can find their address in the Terms and Conditions section of the website) last week setting out the facts and explaining that I would start a small claims court action next week. It s not actually the money, its the principle - so I shall go ahead and do it if they dont pay up, although I dont have that much faith in our legal system to actually get me paid either. Have complained to Watchdog and am going to contact Trading Standards. Clearly this is a rogue company and should not be allowed to trade.
Jemma Leeson found this review useful
Please don't use this company, they have stolen my mobile phone. I was told I would be paid a much lower price than originally agreed for my iPhone and told I would receive payment within 48 hours, that was 17 days ago and I can't get in touch with this ridiculous company. They don't respond to emails or answer the phone. Do not use!!!!!
I really wished I had seen these reviews before, I sent my phone off a week ago via recorded delivery to ensure it got there. I have heard nothing from them despite checking on parcel tracker and seeing that my phone arrived with them 2 days after I posted it and was signed for by 'Tony'. I have messaged them twice using the facility on there website again nothing! surprise surprise there is no phone number for them on their website but I found one online and its just a continuous message that's played.
I am soooo angry they were quick enough to send me my pack! The option to track your phone via there website is a load of rubbish and doesn't work...for the last 5 days the status is pack sent to customer. I have already reported them to watchdog and will be taking a action via a small claims court. DO NOT USE THIS COMPANY THEY ARE A SCAM AND A RIP OFF!
Visited them personally at 15 GATEWAY MEWS today and I was promised that the money will be in my Account by the end of the day. In fact an email confirmation was sent to me while I was there. And here it is, I got the money in my account now. Feel sorry for people who wont be able to visit there personally as it seems that this is the only way you can get your money from them.
I wish I had been on here before I sent my phone off!! I have had exactly the same experience a lower than quoted offer for "wear and tear" which was simply not true. I accepted the reduced payment on 31st October and have heard nothing since. I have been unable to contact them without the barcode - they don't provide a copy- after reading the reviews I am now losing hope of getting anything back.
I have contacted Watchdog who have featured this company, Trading Standards and Action Fraud, do the same.
DO NOT USE THIS COMPANY!!!
Probably the worst comapny i have ever dealt with. I sent off my iphone 4s on 1st October which they received on 2nd October they offered me a mere £75 for excessive wear and tear. When i rejected the offer and paid the £8.95 return delivery charge. I receieved an email from a senior member saying their technicians had made an error in the evaluation of my phone and offered me £120 and the refund of £8.95. I accepted yet its now 12.11.2013 and I am still waiting for my money. I keep sending emails and they keep replying with crap advising it takes 3-14 working days for a bacs transfer?!?! No it doesnt!!!!
Im a Sales Team Leader for Distribution Company and on Trust Pilot we are rated 9.3 for our customer service... Cash4phones are absolutely ridiculous!
I have rang the contact number 0845-460-1064 its just a computer playing the same message over and over again 15 mins and no one still answers.
Wish i had read the reviews on here first and avoided this company!!!
20.11.2013.. I asked my boyfriend who lives 20 miles from the office to pop down to see if he could get my money or my phone back as im 140 miles away. There's a security guard there as quite a lot of people have been turning up demanding the same. He went and got the 'new customer services manager' who asked for my reference number which my boyfriend gave told him it was £120 plus £8.95 return delivery charge but he said i wouldn't get the delivery charge but anyway im just glad to have the £120. The manager asked my boyfriend to confirm my account and sort code over the phone at 3pm today and by the time i got home from work at 7pm the money was in my account. He sent a confirmation email as well.
Its a bit crap for those that live so far away but if you have family or friends i would ask them for a favour to go there as its the only way you are going to get any money back.
if anyone needs any help trying to get their money back get in touch and i can ask my boyfriend to go there next time hes in the area as i know how much headache and hassle all this has been but im now glad its all done.
Janine Isles found this review useful
Wish I'd had the savvy to read their reviews first because I've been caught out. Sent off a fully working and in good condition Blakberry Torch 9860 and was originally offered £80 only to be given a revised offer of £28.25 due to 'excessive scratching on screen' which 1. Wasn't stipulated as being grounds for a revised offer and 2. Simply not true!!! I naively accepted this offer and then got told payment could take 10 odd days which of course has never materialised. My account status states that I've been paid though which simply isn't the case and I've found contacting them impossible due to not having the pack barcode number(who would save that) anymore and there not being a phone number. The only email address I can find is a sales email which they ask you not to contact(convenient) and actually isn't valid(shock) because I've tried it. I'd write but judging by other reviews this would be a waste of trees and I already feel ripped off enough without being environmental unfriendly!!! It all seems geared up to make it near on impossible to contact them so will settle for dragging their name through the gutter and making sure anyone I know doesn't get found out like me!!!
Janine Isles found this review useful
Foolishly I trusted the Compare and Recycle comparison site when they included cash4phones in their results, I sent off my wife's Samsung Tocco lite, was quoted £13 and as nothing wrong with it expected the full amount, about a week after sending it I got an email "due to excessive wear and tear blah we are now offering £3.66" I didn't agree but as only a cheap phone I agreed as didn't want to pay £9 to get it back.
Then on 27th September 2013 they 'Processed payment' it's never reached my account and they either ignore my emails or blame technical problems.
A lady I work with had same issues too, phone perfect (screen protector on since new) but excessive wear and tear for her too and 4 month wait for reduced payment.
Utter thieves, don't use these cowboys.
I sent my phones with an offer of 120 each, got a reply saying they would only give 48 each, I did not accept and got counter offer of 100 each which I accepted to end the matter. That was 15th September. I have been fobbed off with 'extreme technical difficulties' but gave them plenty of chances and have now reported them to action fraud, watchdog and taken county court action. I have had no response to this so will be taking it further. Even though they changed the registered office address the day before my court summons was deemed issued. They will probably report this post but if you read it dont believe any of the positive ones they are blatantly made up by c4p
Janine Isles found this review useful
I sent my phone to them in September and got an email saying I would receive £94.40 within the next few days. It is now November 9th and despite emailing, writing to them and phoning them, (with no success getting through) I am still getting nowhere. I am now contacting Citizens Advice about them as this is ridiculous. The worst company I have ever dealt with, they are just awful. Can't think of enough bad things to say about them. DON'T USE THEM!!!!!!
Chris Hasthorpe found this review useful
So basically, Cash4Phones have 2 of my phones and I have no money for them. The money they offer is then way below what they want to really give you. I had a BB9790 that they said it had excessive scratching on the phone screen and were trying to knock me down to £24 from an original quote of £72. Luckily I had taken photos of the phone and there was no excessive scratching at all, it had a screen protector on it for time we had it. I've took other people's advice and gone to my lawyer, I've also wrote to Watchdog and my local newspaper as in my eyes it is theft, they have 2 of MY phones and I have nothing to show for it, they never return emails and never answer the phone, so disappointed, total scam!!
I sent my phone to after I was quoted a fair price. When they received it they came back with another offer £100 less saying that the phone had considerable wear and tear, which was total rubbish. I paid for the phone to be sent back to me. They then came back with a better offer although not the original price. I did accept the second offer as I wanted to get it sold. I was told I would receive my money within 72hours. 10 days later nothing. No reply to emails, cant get through on the phone. I will now put in a claim through the small claims court. They will not get away with this. I have also been in contact with Watchdog as they featured them on their programme last week. Sadly, after I had sent my phone in
Sunny Miah found this review useful
I've not heard anything back at all since sending off my phone at the end of October (Royal Mail even confirmed delivery on the 28th), not even a sniff! I've got no other details as they were all on the slip that needed to be send with the phone so I've got no "barcode" which is needed to contact them via their website (the only way to contact the company). My account has magically disappeared so I can't track my order either. That's a very much needed £175 down the drain that I'll never see all because someone thinks its right to scam innocent people.
I sincerely hope that someone shuts this company down and I can only hope that all of the innocent people affected by them are paid the money that they are owed (doubt it will ever happen though). I will NEVER go near this company again and intend to let everyone I know how much of a scam they are. It's about time someone did something about this.
I sent my phone to C4P in September when I upgraded my Blackberry Bold to an iPhone 5c. The phone was in very good condition and had very minimal wear and tear (normal for a 2 year old phone). The original offer I had was £110 and when they received my phone they said it was damaged and revised their offer to £40. I declined and then saw it was £9 to return my phone so to save hassle I accepted the offer. They claim to have sent the payment and told me to wait 3-5 working days, when it was still not received I emailed them again and they said 7-10 working days. It has now been over 30 working days and I am getting no response from them at all.
I am at a loss as to what to do!
Im still wating on my payment from C4P and this has been since the end of September,
Have never been able to get through on the phone and any emails they do reply to they say they are having technical issue and the payment will be with me soon,
Its a shame as I used them at the beggining of 2012 and had no issues
UPDATE 15/11/13 NOW HAVE SMALL CLAIMS PAPERS BEING SERVED
My partner sent off two phones at the beginning of October. Firstly they reported the first phone was damaged (perfect condition) so were going to only pay £20 for the phone which was quoted as £50. Called them a few days later and managed to agree the original price as first stated as they couldn't prove any damage. Well that was over two weeks ago, still no payment (even though it was supposed to be paid on 18th October) after several emails sent and guess what we've spent thirty minutes on hold awaiting someone to answer to no avail. Clearly a scam and a con do not use at any cost
I traded in an iphone 4 - which incidentally was only two months old. Like almost everyone else who has reviewed on here, payment was reduced due to "wear and tear". I eventually agreed the sum of £115 for my phone. Payment was allegedly processed on 25/10/13 - today, at the point of writing, still no payment received. it does not take 12 days to process and make a bank payment. This company are an absolute rip off. I will be taking a Small Claims Action against them.
After sending my near perfect handset off to cash4phones.co.uk, they replied with failed handset! I did think this was a load of rubbish, but they already had the handset and it would cost me to get it back. Being close to Xmas and needing the money I agreed and arranged for a money transfer, which has still not happened. I left it til after the specified time length and then contacted them, to no avail! They have left me so angry and upset that I let myself get ripped off and definitely knocks confidence when dealing with the internet
I sent them a pristine iPhone and waiting for a response that didnt come, I checked the account and they offered me £47.25 for the phone instead of the £100 or so as detailed on the website. Their email address doesn't work, email@example.com, you get a script error when trying to pay to get the phone back and therefore I had to ring then, it took me about 30 minutes to get through and I told them that I wanted the phone back, paid the £8.95 via bank transfer and told that it would take 72 hours to return the phone... One week later still no phones! I tried to call again today 6 November and waited to speak to someone for another 30 minutes at which stage I gave up (for today).. My Ref Number is 20359259
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