I had a fully working phone which they were offering £30.14 for, so i sent it in, they then claimed the screen was badly scratched so would only offer me £10.26, so I conplained as I know the screen was not badly scratched and the phone fully working. they did respond and offer me £20.17 so to save the hassle i accepted (especially as they had changed the price on their website to the same amount). BUT they only paid me £10.26, I sent them 7 emails over a 2 week period and as of today (18/03/2013) I have not received a reply from them. they took my phone and conned me of money that was rightfully mine and now refuse to answer any of my emails. I will never use them again and advise you to stay well clear.