Firstly, they hide up their £8.95 (yes, £8.95!!) return charge from users of their web site, at the very least it should be clear, but if it was then they would not get away with the scam. Then they make you a crappy offer for your good condition phone, saying it is damaged when it is not. I cannot believe they can get away with this...and shall fight them all the way to the small claims court.
AVOID DEALING WITH THEM AT ALL COSTS!!!
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