I sent a blackberry curve to them after the offer of £46.10. My phone was in excellent condition no scratches, marks anything as I only used the phone with a phone cover. I wrapped it in bubble wrap so not to become damaged in post. They have now offered me £16.10 saying my phone has significant damage and excessive scratching on screen!! I can't believe how they can give such a low offer for an excellent phone. If I want to get my phone back and not accept their offer they want me to pay £8.95. This so called company is just con-men.