They quoted me a healthy £120 for my Galaxy SII even though I noted wear and tear. I had looked after the phone and the worst thing wrong with it was a few scratches on one edge, just cosmetic. I sent my phone off to them in good faith. They offered me £40 saying the case was cracked so I asked them to return the phone. I tried to pay their exorbitant return fee to no avail as their site was not working. I messaged them on their contact page to let them know this. No reply. I then noted that they advised they had sent payment to me. Needless to say, I have received no payment. I advised them again that I wanted my phone returned and that I had had problems on the payment page to which I received a reply to the effect that I had not contacted them so they assumed I had accepted the offer. Now I had been offered £80 for the phone by Carphone Warehouse and O2 and they had examined my phone so watch out for these guys they are rip off merchants.