Sent in my iphone 4 after checking their online estimate which was £135.10. Got letter offering £45 saying there was excessive scratching. - no there was not at least not when it left me. Isn't it just as well that I photographed the phone from every angle and videoed it showing it to be fully working before I posted it. When I complained by e-mail I got a response to from someone to say they would personlly look into it but by then I had already paid £8.95 charge to return my phone to me and needless to say not even a follow up e-mail from said person.. I would have given no stars but for the explanation of the star ratings !