One star because it's not possible to give no stars
On top of reducing their offer to a third the price they originally quoted, and then charging £8.95 to return the phone - which, I might add, cost more than the offer they gave me of £8.85 - I received my returned item this morning. I sent them a hand set in perfect working order, with merely cosmetic scratches, plus the charger, a spare cord, the headphones, all the instructions and the box - all in immaculate condition. They have returned ... the handset. Feebly wrapped in one piece of bubble wrap in a jiffy bag. Isn't this theft?
And ... the email addresses they send from will not receive emails. And they don't answer their online enquiry form ... so youhave no waytocontact them except on the 0845 number. I shall try this and report back!