Sent in my used phone with an offer off £22. The revised offer was £7 due to extensive scratching! there wsa minimal stratching to the phone when i had it. when i finally found their number i spoke to a non english speaking man who said i had to pay £8.90 to get my phone back. I told him that that was an absoloute joke. DO NOT USE THIS COMPANY. THE NUMBER OF THEIR COMPANY IS 08454601064, DONT USE THEIR EMAIL THEY DONT REPLY , CALL THEM!