Don't touch these people, they are a complete con. They accepted my Samsung phone, valued it at £39.50 which they confirmed after inspection. Now, 3 weeks later, they do not answer emails and have no phone number to call (in spite of saying 'give us a call' on their letter). I have received no cheque and am now about to contact my local Trading Standards people. What a waste of time and money! I would give them no stars if this were possible!