Reply from CashMyGadget
[REPLY]
- Reviews (20)
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- John Yarrien
- Durham, GB
- 1 Review
This was a really quick, easy and hassle free service, would thoroughly recommend
I was really impressed by how easy this process was, and the freepost return address was an added bonus. The communications from the company were clear and easy to understand, and you were well informed at each stage of there process. I found the automatic payment to my bank was very helpful as well. Great experience, would think about using them again in the future.
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- Jacqualine Ashton
- Cantley, GB
- 1 Review
Brilliant service
I used cash my gadget and I was really happy with the service I received. They kept me up to date with what was happening with the item I had sent to them and when it had been checked, the money was received in around 24 hours into my bank account. It is the first time I have used Cash my Gadget but I would certainly recommend it to friends and family and I will certainly use it again.
- Caroline Carthy
- 1 Review
great communication , the best i've had from a company that buys gadgets thanks!
I used cash my gadget to sell some I pods some working some damaged, it was so quick and simple to do no hassle at all, if for any reason what I had told them wasn't correct (1e the wrong generation) they are quick to contact you to let you know and re calculate what they will pay you.. I feel what they offer is a great price and they send out the envelope to post the item all you have to do is pop it in the post and wait for your money to hit your paypal account
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- Julia Johnston
- 1 Review
best price, easy deal
They offered me the best price for my hardly used playbook, and I had the full quoted price in my account within 3 days of posting. Lots of emails to keep me updated too. Would definitley use again
- John Worley
- Swansea, GB
- 5 Reviews
Don't Dump Your Gadgets. Cash your Gadgets
I was more than pleased with the service I had from Cash my gadget, nothing was to much bother for them they really went out of the way to help and offer advice on your old gadgets. Thanks
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- Jodie-Marie Fox
- London, GB
- 1 Review
Fast, easy and I got cash for a very broken gadget
I was going to throw my kindle away as the screen was totally smashed but I got a bit of cash for it instead so I'm happy. Really quick and easy process!
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- Stuart Harwood
- 1 Review
Customer service is shocking.
I sent in my laptop which was in good condition and a small circle burn on the screen which was only visible when tilting the screen to side. The company then preceded to take £120 off the value of the laptop and gave me the ultimatum of either taking the £120 less money or pay £35 to get the laptop back. This is simply unacceptable and shocking customer service. I am extremely annoyed and will not be returning here. The manner in which the advisers talk is also unsatisfactory, the customer does not seem to be the focal point.
Reply from cashmygadget.co.uk
You sent in a MacBook Pro 15" laptop in "Grade A" condition, specified by our site as:
"Your device is very clean and tidy, with no visible scrapes and scratches. It looks as good as new. All components are working correctly and there are no mechanical or cosmetic defects on the unit. This includes video, screen and audio quality."
Unfortunately the laptop you sent in had screen damage, which usually classes products as Grade D, however we revalued the item per Grade C prices, which represented a 40% reduction in price.
As a company at this point we were happy to offer you the quoted price, however you requested your machine back. As per our terms and conditions, we charge £30+VAT for items to be returned (when not as described/revalued) as the admin fees involved in our service (DPD collection/delivery, processing time, Blancco Erasure license etc) all add up and we must recoup them in the event a trade in is cancelled by the seller.
We would also like to add that all emails were responded to within 20 minutes (within business hours) and the Grade C price (which you agreed to) was paid within 24 hours.
Pictures of the (significant) screen damage as below.
http://phototrough.com/images/cmg6921.png
http://phototrough.com/images/cmg6922.png
http://phototrough.com/images/cmg6923.png
http://phototrough.com/images/cmg6924.png
http://phototrough.com/images/cmg6925.png
Sorry for any inconvenience in this instance, however we feel that given the circumstances, both options were more than fair.
Regards
CashMyGadget.co.uk
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- Emma Dale
- Stockport, GB
- 1 Review
they do what they say, fast efficent service
I chose them because they offered a good price for my kindle, the speed and efficency of which the transaction was dealt with was first class. They kept me informed me by email every step of the way, and the money was transferred to my account the same day as the item arrived, Would recommend to anybody
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- Judith Wells
- Edinburgh, GB
- 1 Review
Great site!!!
Quick and efficient service,kept me informed every step of the way and money was in the bank by the end of the day.Will use the web site again!
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- Richard Robinson
- Manchester, GB
- 1 Review
Excellent deal
One problem was that they sent me too smaller envelope for the items that I were sending them. I had to pay postage myself on one envelope. However, the transactions went through efficiently and quickly. It was an excellent service.
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- Dom Rattray
- Leicester, GB
- 1 Review
Surprisingly Impressive :)
I was very skeptical at first, (with me never having heard of this company before) but they definitely impressed me. The pick up was on time and quick to reach its destination. The replies to emails were very quick and assured me of the progress of the computer that I was selling to them. And if you are still as skeptical as I was then read this: I accidentally told them incorrect bank details, and instead of them just taking my computer and leaving me in the dark, the problem was solved by their initiative through the speedy email process I mentioned earlier. 5 stars no doubt. (Plus the money was better than the apple-affiliated 'dataserv'). :P
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- Kristian Allin
- Bristol, GB
- 1 Review
Fast service, friendly staff, would recommend!
Made it very easy to sell my iPhone, paid more than mazuma too! Paid up quickly, no hassle!
- Bill Williams
- 2 Reviews
I recommend them highly.
My money was in the bank within 24 hours of posting 2 iPhones to them. Excellent service.
January 2013: I have since used them to sell my 20" iMac. It was collected on time, the money was in the bank the following day and they paid me what they quoted. First class.
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- Harry Chavvo Weller
- Cardiff, GB
- 3 Reviews
Brilliant, quick and easy!
Really good service! Send you emails advising what they are doing with the item you are selling, and money went into my account the next day! Really quick service.
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- Francis Robinson
- 1 Review
Wish i found CashMyGadget before all the others.....
After two poor experiences with other 'CashMy' type companys i was a bit apprehensive about trying CashMy Gadget. Service was excellent. My iMac was picked up on the day i arranged and i was paid the quoted price for my E Grade 'dead' machine. They keep you updated every step of the way by email. Best to accept your quote by email, don't bother phoning as the guy on the other end is a bit clueless. All in all a much easier way to sell your old iMac than eBAY.
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- Nick Bedingfield
- Great Cornard, GB
- 2 Reviews
Hassle free Selling for Macintosh computers
Company is very helpful and professional , i was selling my imac and the at first i thought ebay .. prices for a mint condition imac were very bad . but i found cash my gadget on a google search and wow good price and super friendly service :)
10/10
- Steve K
- Leeds, GB
- 3 Reviews
Do what they say, quickly & efficiently.
The online quote was the best price by far, their process was easily understood & quick.
I always think that when you've sent the item they'll down grade your review of it. However I was pleasantly surprised they checked the item speedily, agreed with our review and paid the money immediately into our bank account.
What more can you ask for.
- alessandro ciaramaglia
- 1 Review
What i wanted when i wanted
was some time that i was looking for such a service, to get rid of obsolete or non functioning technology without feeling bad for the environment and the answer was cashmygadget! if your gadget is in good shape they also have pretty good prices
- Alicia Penrose
- 1 Review
Super company, so efficient!
I was selling my 20" iMac 2008 model, and it was collected the next day for free and the money was in my account by the following day for the full amount they quoted me! Absolutely fantastic, made selling my iMac very easy. I would recommend them to anyone.
- Edward Van Win
- 1 Review
Does what it says on the tin.
Easy application, price quoted as good as any other, (but be sure to check), excellent communication, swift payment. Have found no negatives.
