Castleberg Outdoors reviews

Castleberg Outdoors reviews

Excellent
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Review by confirmed purchaser

Paramo Perfection.

I am a Milkman and therefore need hard wearing fully waterproof clothing. Paramo fits that criteria. Having looked on line for the right size & Colour of the Taiga Fleece I came across Castleberg Outdoors. They had exactly what I needed,the Transaction was straightforward and the Postman delivered quick sticks! I will be using Castleberg Outdoors for my future workwear.
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Review by confirmed purchaser

very goood

excellent response & great shop
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Review by confirmed purchaser

the trailshop to do business with

this is the shop to buy from.
they've got loads of gear, very fast service, respond superfast on mails and they are real people with real names, so you know who you are doing business with
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Review by confirmed purchaser

Excellent service

Fast delivery, got exactly what I ordered, communication was very responsive
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Review by confirmed purchaser

Super,,,

Great product (Klean Kanteen) & quick postage, although could update and create more user friendly website layout.
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Review by confirmed purchaser

Brilliant!

Brilliant service, well packaged & a very good quality product.
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Review by confirmed purchaser

You get treated like royalty by Castleberg Outdoors

After a telephone enquiry on a brand new product Castleberg Outdoors staff went 2 steps beyond great customer service to make sure I got my product delivered to my door when most stores were only just unpacking theirs! They phoned back when they said they would and the product arrived the next day - postage free and easily tracked online - great service and I would certainly recommend them without hesitation
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Review by confirmed purchaser

Great product, great customer services

Great product. Customer services very responsive and quick too.
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Review by confirmed purchaser

Great product!

Ordered the Jenny Ultra Vesta, great product!
Castleberg Outdoors needed a poke via phone/email to post the item (it was late coming in to the shop apparently).
Castleberg Outdoors

Reply from Castleberg Outdoors

Hi Jodie,

Thank you for your review on Trustpilot. We welcome all reviews, good and bad, and we’ll do whatever we can to improve our service.

I appreciate the comments you have made and yes, we can and will improve the way we manage communications with customers over pre-ordered items. In the case of the Ultimate Direction packs, we were notified at a late stage that the entire UK shipment was delayed and we should have let our customers know that there was a 2-3 day delay in the due date we stated originally. Whilst we’d kept in touch with our supplier (who worked overnight to get the orders out) and we knew that the delay was minimal, we should have got in touch.

In relation to your call, yes, the packs had arrived with us that day (Tuesday 25th March rather than Saturday 22nd March as stated). They were being processed into our till system when you called. Given that you had been in touch, we sent your pack out on a 24 hour service to help make up the deficit and you received it on the following day.

Sorry again for our lack of communication in relation to your order, we really do take all feedback on board and we’ll do our best to improve the communication and service we give. As a small independent, family-run business we rely on good service and repeat custom and so we really hope that you will try us again.

Kind Regards

Steven
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Review by confirmed purchaser

Very efficient service!

It's the first time I have used Castlebergoutdoors and was very impressed, easy to use secure website, immediate confirmation email, dispatch notification and turned up very quickly. Would not hesitate to use again - oh and the cheapest price for the product I was looking for.

10/10
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Review by confirmed purchaser

Excellant service, to be congratulated

I wanted a backpack for my husband to stop him pinching mine and Castleberg had exactly what I wanted. The price was good, ordering easy, you are kept informed of progress and the parcel arrived very quickly. Excellent service and I would use them again.
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Review by confirmed purchaser

Castleberg spot on

Bought many a things from Castleberg Outdoors over the years, too many items to list. But to be brutally honest every purchase I've made has been money well spent, the products and the excellent service is second to none. 1st class is best I can say, I honestly can't fault them. Very happy to say the least :-)
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Review by confirmed purchaser

Excellent service

Excellent service. My order arrived in perfect condition and was the expected result
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Review by confirmed purchaser

Perfect!

Quick delivery, very happy with the purchase, would recommend.
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Review by confirmed purchaser

A wide selection of products from an independent store

I'd recommend Castleberg Outdoors, as they have a wide range of outdoor products to suit most needs- very good real advice from a real person if you ever need to clarify anything.
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Review by confirmed purchaser

All good

Easy, great price and wonderful shoes!
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Review by confirmed purchaser

Quick, accurate, great stock

The website had a great selection of items, was so pleased to be able to order just the top for a bottle I lost the lid to previously, rather than having to buy another bottle. Ordering was easy and the product arrived quickly. Nothing to fault.
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Review by confirmed purchaser

one of best service ever i tried

this is probabably one of best if not best service i experienced,thx for great work and customer support,i got my BERGANS light jacket in USA in just few days,thx again
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Review by confirmed purchaser

Fantastic service, highly recommended.

Excellent knowledge and prompt delivery.
Wonderful products.
Many thanks Mike
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Review by confirmed purchaser

Fast delivery, good price

Nothing to complain about. Everything as advertised.

Castleberg Outdoors Details

About Castleberg Outdoors

Castleberg Outdoors is a specialist independent outdoor retailer first established in 1987. Aside from some of the best prices, we are hugely focused on customer service. Expert advice, delivering on time, answering emails or calls – it’s important to us to get it right and make you delighted – it means (hopefully) you’ll come back again. Why are we different? How do we do things? – We believe our strength is in our staff, our shop and what we sell. Our staff because everyone who works for us has a passion for the outdoors, knows the gear inside out and is committed to doing their best for customers. Our shop because it means we talk to customers face to face every day, we learn about what you need and how we perform. What we sell because we have an unrivalled range in our core brands and what we stock is technical, high performance gear – our hope is that you’ll be delighted with what you buy, it’ll perform brilliantly and give years of service.

Visit Castleberg Outdoors

Contact information

Call us on: 01729 823751
We live here: Cheapside
BD24 9EW Settle
United Kingdom

Category

Castleberg Outdoors is ranked 13 out of 51 in the category

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