I was really happy with the product I ordered, in fact it was probably better quality than I had imagined. Ordering was easy and item was delivered on time and well packaged. I have used Castleberg in the past - also with good service - and will continue to use them in future.
My order for Inov8 debris gaiters arrived amazingly quickly despite not having paid for any special delivery. The gaiters were at an extremely competitive price and Castleberg Outdoors have been added to my favourites.
the price is reasonable, Love the VAT deduction for my international order, suprised with the delivery speed, only take one week to receive my order. Appriciated with the fixed delivery cost, hopefully it will work the same if I order more items next time.
Ordered a Salomon S-Lab hydration vest which I couldn't quite get comfortable in so spoke to the guys who were very happy to talk me through the fit and send me a different size so I could compare and return the one that I didn't want. This is the sort of dedication to the right kit that you rarely see on-line and coupled to a great price - I'll definitely be adding these guys to the preferred supplier list! Thanks.
I was looking for warmer walking trousers for an upcoming week end in the Lakes and being on the short side often means that I have difficulty sourcing short length trousers. Castleberg came up with the goods, and I purchased a pair of Haglofs which are fabulous! Excellent service, I felt that I was a very important customer and twas keep up to date with delivery details.
Pleasure to deal with.
My INOV8 Mudclaws 300s (best fell shoe I have ever had) needed replacing because the studs were worn out (just on forefoot) after over 800 miles so I needed to get new ones in time for a race. I shop at Castleberg Outdoors in person when I am in Settle but with no time to get there, I chose to order my shoes online. They arrived within a few days, in perfect condition and I've just had a great run in them at Edale Skyline Fell Race. Thanks!
excellent service - wish i was a bit nearer!
The moment I contacted Castleberg via telephone to enquire about a certain item, the service was top notch, polite and friendly. I recommended them to a number of my friends and family, and will definitely stop by again.
I ordered a Paramo Quito jacket. The order notes stated that it'd be a 4 to 7 day wait. However it arrived only 2 days later, just in time for its first use on a wet run into Stoke. Congratulations on quick turnaround to Castleberg.
Ordered a pair of shoes not distributed in the states presently, Castleberg not only made good on their promise to notify me when the had my size back in stock, shipped them out internationally shortly after I placed my order. A complete pleasure to do business with.
I have shopped at castleberg outdoors previously due to the quality products they stock and very good prices plus quick response and good communication, I look on their website regularly to see if there is anything to tempt me.
So i bought myself a salmon hydro sense lab, first of all priced better than official site(5 pounds cheaper to be exact) ontop of that tracked delievery for just over 2 pounds? Yes please.
Quick depatch, definately recommend them.
Will be buying from them again,
Saw a lot of good reviews before purchasing from Castleberg Outdoors. Placed an order of two hiking trousers. Delivery was right on time as promised (3~5 working days). Found one of the trousers is a bit long so contact their customer service for exchange or refund. They didn't have the right sized trouser in store so they offered refund. Sent back last Friday via Royal Mail and received refund this morning (Tuesday)!!!
Excellent customer service and great communications! Will definately purchase from them again!
I have recently bought two of the 2014 range of Salomon S-Lab products from Castleberg - the racing vest (can't remember the exact name) and the S-Lab 6 trail racing shoes. I'm a huge fan of Salomon's gear, having tried many other brands (some good, some not so ....), and have found the Salomon gear to be superb.
HOWEVER ..., sometimes the availability of the S-Lab products is a bit hit and miss. I found Castleberg through t'internet and am so happy to have done so. They are a premier dealer (or whatever the term is) and so get sight of and availability of all the new products. I was able to pre-order (with only a small down payment) both items well in advance of their release. I was kept well informed of delivery expectation, the remaining balance process was easy and the items arrived as promised.
All of this should be basic customer practice, but we all know that so many retailers, both store based and on-line, struggle with this concept. Castleberg, being family owned and managed, have an obvious interest in getting it right - and they do. All email contact and response was fast, friendly and knowledgeable.
A number of my friends are, like me, Ultra Runners competing in 50 and 100 mile trail races. All of them, like me, are die hard fans of Salomon S-Lab. So I will be pointing them in Castleberg's direction.
Keep up the sterling work guys.
The rumour in the running club was there was only one place to buy Hokas and I wasn't disappointed. I rang the shop and they could not have been more helpful. Advised me on the correct size (based on current trainers fit) and were really nice. I ordered them online on the Thursday at 3 pm and they were there the next day.
Can't fault the service or the shoes. Thankyou :/)
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