do not promise to give the games before release day on pre-order games
example on bf4 you promise 24 hours before pre-load day
so customer was trusting you on that statement
you promise to give bf4 on 27th 24 hours before ......DO NOT DO IT ANYMORE
WITH FUTURE GAMES !!!!!!!
I purchased Battlefield 4 premium edition, one key delivery on the day that publisher say, but premium key arrive four days later, this is not what he said the publication I buy.
He comprado edición Premium Battlefield 4, una entrega de llaves el día que el editor dijo, pero llave premium llego cuatro días más tarde, esto no es lo que dijo a la publicación que compro.
CDKeyHouse is an amazing store to get games cheap and I've never had any problems reaching out to the support if anything goes wrong. First time I bought a key it seemed a bit sketchy but I can assure everyone that this store is legitimate and on par with the bigger internet shops.
I purchased a Far Cry 3 Deluxe Edition from this store, without any prior experience or knowledge about the store. The key was provided promptly. To my disappointment, the game's own DRM system failed to recognise the correct version of the game and I ended up with a regular version despite having bought a Deluxe Edition. I was told by CDKeyHouse that the game key they sold to me was a legit Deluxe Edition key, which Ubisoft (publisher) support also confirmed. So the problem was with the game -and a common problem, as it turns out- and it was on Ubisoft to resolve the problem. There was nothing CDKeyHouse could possibly do. Despite this, they responded to every one of my e-mails promptly and provided me with a store discount, even though they absolutely didn't have to and they were very civil and helpful through it all even when I might not have been so. That's great customer care. As for what happened with the game; to my luck, Ubisfot eventually supplied me with a Deluxe upgrade key to upgrade my game to proper version.
Idk if these "people" really are people, but seriously... This site is legit.
the only thing you have to is verify with your phone, easy peasy. I've ordered over 5 games here and i bet i saved more than 50$. Sure... the codes COULD come a little bit earlier... but hey, i can wait 15min or so for my game (and saving like 50%).
steam: [GASF] RiShift
I have placed an order the 30.08.2013 and until today, I haven't received any information about my order, despite of several emails and contact to the support. The payment has been done the 30.08.2013. I am still waiting the key. I have asked a refund if the key is not available, or if CDkey is not able to honor the order but NO REPLY.
I had good experiences with my previous orders (January-march), no problem with the communication but now it is very pity.
To Support cdkeyhouse: Please improve your communication... and reply to your customer' emails...
To reply as a company, please log in to your business account.