Channel Advisor promised us a 6 week setup time. After 3 months had passed (with each month costing us $1,500) and no end was in sight, we finally had to bail out. You might think that Channel Advisor would have taken responsibility for missing their promise so terribly and offered us some kind of refund for the months we paid for. On the contrary, they sent our case to collections for the remaining 9 months of our contract and we've been battling with them ever since.
Channel Advisor would instruct us to do one thing the first week, then instruct us get rid of all we had done and start something new the next. Furthermore, the communication with them was so poor that it took forever to receive instructions from them. Had the instructions been correct from the beginning and the communication been timelier, we might have actually hit the target launch date. Instead, it was a seemingly endless runaround with Channel Advisor never once taking responsibility for any portion of the debacle.
For the CSE module you are way better off with the $149.00/mo feed products (goDataFeed). We feel very misled by Channel Advisor. The price is ridiculous for what you get. Literally worse usability, service and performance than the way cheaper products.
If you insist on trying them- add an EARLY OUT clause to your contract, because no matter how UNHAPPY you are, the will NOT let you out. This company focuses on revenue NOT results.
They provide a variety of services that help with CPC and CSE and good customer service. However, I have had some problems with the usability of their services and data collection. I can't trust the numbers they give me for clicks on CSEs and I cannot get the IDS to be profitable.
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